Alexandre Lemos Email & Phone Number

Valley Stream, Ny, Us

Jfk International Airport

New York, New York

Jamaica, New York

Jfk International Aiport, Jamaica Ny, Usa

> Designated by the Board of Directors to manage all LAN Cargo and TAM Cargo’s operational processes. = Reviewed and redesigned the operational flows in order to improve the quality of the service provided to these airlines and their customers.> Managed the Import & Export operational processes for Korean Airlines, All Nippon Airways, Qatar Airways, Turkish Airlines, Kalitta Air, Air France and Czech Airlines. = Coordinated pick-ups and deliveries of freights… Show more > Designated by the Board of Directors to manage all LAN Cargo and TAM Cargo’s operational processes. = Reviewed and redesigned the operational flows in order to improve the quality of the service provided to these airlines and their customers.> Managed the Import & Export operational processes for Korean Airlines, All Nippon Airways, Qatar Airways, Turkish Airlines, Kalitta Air, Air France and Czech Airlines. = Coordinated pick-ups and deliveries of freights establishing priorities in order to avoid backups and customers’ dissatisfaction. = Coordinated breakdowns and buildups of ULDs in accordance to the airlines’ policies and procedures, FAA regulations and IATA standards. = Handled the outbound and inbound mails in accordance with the USPS's requirements and the air carrier's procedures.> Managed flows and resources of an 192K sq ft warehouse . = Led teamwork of 30+ direct employees with focus in quality and productivity. = Ensured all warehouse equipments were functional and general supplies were provided in quantities enough to perform an outstanding service to customers. = Ensured a daily inventory of shipments stored in the warehouse was performed. Show less

Jfk International Airport, Jamaica Ny, Usa

> Represented the Company’s Cargo Operations Division in the Northeast of the USA and Canada in relation with Government Authorities, Customers and Service Providers.> Managed the entire operational process in synergy with Sales and Logistic Divisions. = Led teamwork of 20+ direct and indirect employees, assigned to work in distinct shifts and locations. = Knowledgeable about transportation of dangerous goods, security (TSA requirements), proper use of warehouse… Show more > Represented the Company’s Cargo Operations Division in the Northeast of the USA and Canada in relation with Government Authorities, Customers and Service Providers.> Managed the entire operational process in synergy with Sales and Logistic Divisions. = Led teamwork of 20+ direct and indirect employees, assigned to work in distinct shifts and locations. = Knowledgeable about transportation of dangerous goods, security (TSA requirements), proper use of warehouse and ramp equipments, safety equipments, weight & balance of aircrafts, crew scheduling, Customs’ system (AMS). = Handled the transportation of U.S. and Foreign Mails to South America, identifying and promoting the best logistic chain for them, and meeting each Postal Service’s requirements. = Conducted, together with Sales Division, the processes of Cargo Reservation and E-booking, Space Control and Customer Service. = Handled an average of 14 passenger flights and 2 freighters a week and daily truck services from/to JFK Int’l Airport. Show less

Gig International Airport, Rio De Janeiro Rj, Brazil

> Chaired the Company’s Quality Committee, assigned by the Board of Directors. = Represented the Board of Directors in front of all and any employee of the Company for the Quality Assurance System. = Established standards for the Commercial and Operational Processes. = Trained representatives from the 6 (six) most important airports the Company operates in Brazil, assigned to disseminate and maintain the Quality Assurance System.> Led and performed… Show more > Chaired the Company’s Quality Committee, assigned by the Board of Directors. = Represented the Board of Directors in front of all and any employee of the Company for the Quality Assurance System. = Established standards for the Commercial and Operational Processes. = Trained representatives from the 6 (six) most important airports the Company operates in Brazil, assigned to disseminate and maintain the Quality Assurance System.> Led and performed auditing related to the Company’s Quality Assurance System. = Coordinated Internal Auditors to perform inspections at all locations in Brazil, in which the Quality Assurance System had been implemented.> Awarded the ISO-9002 Certificate for the Company, issued by Det Norske Veritas – DNV and accredited by Inmetro (Brazil – Cert. # RIO-SQ-823) and RvA (Holland – Cert. # QSC-6052). Scope: “Commercial Activities, Storage, Handling, Pickup and Delivery of Shipments”.> Participated in other Quality Programs, such as: Six Sigma, Management by Directives, Southern Region Quality & Productivity Program, FRB-Par Environmental Program, etc.> Joined the Committee formed to structure the Company’s Call Center, in São Paulo, SP – Brazil. Show less

Gig International Airport, Rio De Janeiro Rj, Brazil

> Contributed with knowledge of the cargo and airline industries for the Brazilian Customs System development.> Interacted with the Company’s Cargo Division for redesigning its processes as well as with the Cargo System Providers: SITA (Phase 1 – 1990~1996) and Unisys (Phase 2 – 1996~Present), for the system’s customization.> Trained end users and implemented the Cargo System (Phase 1) in Brazil and abroad (South America, North America and Europe).>… Show more > Contributed with knowledge of the cargo and airline industries for the Brazilian Customs System development.> Interacted with the Company’s Cargo Division for redesigning its processes as well as with the Cargo System Providers: SITA (Phase 1 – 1990~1996) and Unisys (Phase 2 – 1996~Present), for the system’s customization.> Trained end users and implemented the Cargo System (Phase 1) in Brazil and abroad (South America, North America and Europe).> Coordinated the Cargo System implementation (Phase 2) at the locations previously automated and others. = Selected, trained and headed a team of 10+ employees who trained end users and implemented the Cargo System’s Phase 2.> Represented the I.T. Project Management in many events (workshops, meetings, etc.), nationwide and worldwide. Show less

Specialist, Business Administration

Bachelor, Information & Technology