Alex Librie Email & Phone Number

Madison, Wisconsin, United States

Independently create, edit, and maintain ETC technical documentation for print and online publication. Work closely with product managers, engineers, and the user experience team to proof and edit detailed technical documentation, illustrations, and other marketing content. Demonstrate ongoing investment in product expertise, including via independent research, elective conference attendance, and software testing, to improve documentation quality and accuracy. Liaise with outside printing and translation agencies to maximize quality and reduce cost. Perpetually strive to improve documentation SEO, accessibility, and availability.Collaborate with multiple product teams and utilize a variety of approaches to software and hardware development, including Agile methodology, to produce useful and appropriate documentation for internal and external audiences. Advocated for and helped implement systems, predominantly in Jira, Confluence, and Perforce, to track technical documentation as software for my largest product line.

Madison, Wisconsin Area

Diagnosed, troubleshot, and repaired technical issues via phone and email with a focus on customer service, while maintaining clear, detailed call documentation. Rapidly developed an intimate knowledge of all ETC products and product lines, past and current, to contribute to the ongoing support and development of the products and company. Independently managed additional projects and priorities simultaneously, including assisting R&D development as a member of several product teams, video content creation and editing for internal training, and proofreading and editing content for colleagues and managers.Acted as a core driver of the conceptualization, development, branding, and support of a new knowledge management site for ETC product help, along with ongoing creation of detailed user documentation for product functions, common issues, and troubleshooting.

Greater Milwaukee Area

Traveled to schools throughout Milwaukee County to instruct multiple grade levels in a multitude of subjects. Strengthened flexibility, improvisation, leadership, communication, and interpersonal skills.

Greater Milwaukee Area

Utilized and further developed carpentry and metalworking skills to construct theatrical sets, and liaised with a variety of clients in order to develop 2D designs into 3D constructs.

Madison, Wisconsin Area

Diagnosed, troubleshot, and repaired a wide array of software and hardware issues for both customer machines, and internal systems and services. Produced audio, video, and written advertising content for Tech Store products and services, as well as training materials and professional development guides for staff. Maintained and updated Tech Store / Help desk system images, software suites, and websites, and developed interpersonal and customer-service skills by assisting customers in finding appropriate software and hardware.

Madison, Wisconsin Area

Designed, wrote, and recorded audio and video public service announcements, along with station marketing materials, including promotions, news, and event announcements. Hosted and produced multiple weekly talk and music shows. Assisted in day-to-day station operations and maintenance as part of the core station staff.

Managed 64 freshman students per year, collaborating directly with all students, as well as other housing staff. Invested students in community building, university events, academics, and community service. Directed desk and receptionist duties and other administrative tasks in Sellery Hall.