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• Developed, updated, and communicated detailed project plans with internal partners and external customer teams to ensure success of Avantor Services business solution implementation• Set and Managed Client expectations by bringing together cross-functional teams from both customer and internal teams to successfully complete service implementations• Made recommendations and alerted leadership team of impending business issues, concerns and obstacles to avoid delays and complications in project timeline and objectives• Executed process improvement tools and methodologies as part of customer solutions to provide customer value and Avantor Services revenue• Organized, led, and managed service implementations of multi-million-dollar projects with teams of 20 plus participants, spanning all departments of the pharmaceutical, manufacturing and laboratory industries with up to a 10-year contract• Identified gaps in Avantor operations, created detailed plans of action to correct, organized teams and worked with cross-functional departments to implement changes across the entire company• Created training materials, organized rollout schedules, presented slide decks and trained 2000 service associates across the entire company on multiple company initiatives and rollouts such as Tiered Daily Management and the Customer Feedback Application• Built a mentoring program within the company to identify aspiring associates, provide support for those seeking growth and created development plans to mentor and coach team members to the next level

● Specialized in the management of hospitals’ clinical inventory, asset tracking and patient locating● Combined RFID technology with supply chain management software to enable hospitals to effortlessly locate and quantify inventory instantly● Conducted experimental testing of cutting-edge RFID hardware within the healthcare supply chain to establish industry benchmarks and standards of accuracy and UDI compliance● Drove implementation process from initial contact to “go-live”, completed site assessments to create hardware proposals and achieved a standard of a 200% ROI within one year● Grasped the needs and priorities of all stakeholders and negotiated implementation deadlines, scope of project and manpower to consolidate inventory budget by over 20%● Established detailed roles and responsibilities with internal and external teams to ensure project success through individual ownership and completion of essential duties● Assessed hospital practices to establish optimal workflow processes for supply chain management including automation of reordering, purging of expiring products, reduction of on-hand inventory and elimination of waste ● Directed sales during all stages of the cycle involving initial contact, conducting online WebEx meetings and on-site demonstrations to finalize contracts and launch new implementations

● Maintained overall patient documentation including outside paperwork, Emergency Room evaluations, trauma charting and consultations from outside departments● Streamlined patient care to achieve optimal workflow process, decrease patient wait time and ensure documentation accuracy● Coordinated patient transportation and charting for discharge to home, inpatient and outside facilities ● Operated directly with Attending to provide any clerical or technical support with excellent communication skills and ability to read, write and understand extensive medical terminology in duties such as transcribing medication orders for a vast array of services● Provided pivotal communication link between multiple disciplines associated with patient care and smooth functioning of unit as liaison to all departments and outside facilities

- Managed ongoing updates of Legal Sea Foods website as well as Fishnet, the company intranet- Participated in Legal & Web Committee weekly meetings to discuss website changes and updates- Launched company on ‘Open Table’ online reservation system; maintained presence and posted changes- Contributed digital photography to support company newsletter and promotional ads- Taught regular new-manager training segment on internal computerized systems and tracking tools- Executed novel ‘guerilla marketing’ campaign at Boston Red Sox games- Operated the Legal Sea Foods “Chowda Van” at promotional events and serve attendees