Senior Technical Support Consultant
CurrentManaging process validation for rollout activities, ensuring superior Mobile Testing Services.Engaging in field-testing of mobile devices, from software evolution to homologation, with an emphasis on improving device performance and offering End-to-End Product services.Conducting logging, troubleshooting, and reporting (in Mediatek, Qualcomm, and Unisoc chipsets) to deliver results to developers. Simulating real-world user scenarios to perform diverse tests (call processing… Show more Managing process validation for rollout activities, ensuring superior Mobile Testing Services.Engaging in field-testing of mobile devices, from software evolution to homologation, with an emphasis on improving device performance and offering End-to-End Product services.Conducting logging, troubleshooting, and reporting (in Mediatek, Qualcomm, and Unisoc chipsets) to deliver results to developers. Simulating real-world user scenarios to perform diverse tests (call processing, VoLTE, VoWiFi, mobile data, LTE, phone features, NR, DSS, etc.).Supporting Customer Care (After Sales Market) to meet KPIs. Show less