Alex Luong Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Alexandria, Va, Us

Tasked with executing cross-functional technological support services, conformity and compliance between devices and applications within the NSF headquarter IT infrastructure of over 1700 on-site and remote federal and contractual workers, enabling continuity of multi-million dollar projects, business functions and governmental duties for various low level and high level stakeholders.Manage assigned CRM incidents and requests, ranging from administrative IT support, calls, on and off boarding, deployments, imaging, quality assurances and asset documentation of over 2000 PC, Mac and mobile devices both in testing and production.Technical experience: ServiceNow, PIV-Smart Card access, RSA SecurID, Hyena AD, Microsoft Azure Entra, Azure IAM, SharePoint, MFA, VPN Services, MECM, JAMF, Titus, and LogMeIn Rescue.

Baltimore, Maryland, Us

IT technical leader and consultant for various Maryland Department of Human Services, Child Support Administration offices. Led Tier I, II, white glove, and partial system engineering for primary LAN environment ranging from technical support, imaging, hardware procurement and application acquisitions.Served as the front line for maintaining critical local infrastructure such as: on-prem server maintenance and supervision, disaster backup and recovery, networking, software licensing, safeguarding data through NIST and IRS standards, and asset management.Projects accomplished:• Coordinated with managed services in full modernization of 200+ analog to Cisco VoIP Phones• Deployed VoIP software (UCClient) to 150 local employees• Presented a pipeline in IdAM on and offboarding and application access management with senior management, allowing designated security roles to successfully implement Zero Trust principals• Supervised secure storage, documentation and complete office refresh of multi-thousand dollar lease renewal of enterprise copiers• Successfully tested and rebuilt network print GPOs, drivers and printer naming for full 7 levels of copiers• Tested and mitigated outages as a PoC from a Cisco Switch Refresh for full departmental network rooms• Completed a major E-waste project of 300+ retired devices in auctioning, recycling, and IRS protocol destruction of over 70 hard-drives

Baltimore, Maryland, Us

IT consultant for the Maryland DHS CSA offices. Served as liaison in technical support, IT projects and governance between local executive staff, vendors and IT workgroup. Led stakeholder meetings and ensured SLAs and projects are met through technical support, contacting managed services and vendors reporting to senior management.Projects accomplished:• Implemented FAXCOM on-prem servers with specialist techs, and developed training as a subject matter expert for executive staff (Outbound digitized document Faxing and Inbound Ricoh Fax Printing)• Windows 7 to 10 refreshes of 150+ devices• Tech refresh of over 100 HP, Dell and Fujitsu laptops• Rebuilt asset documentation and management of over 300 devices into a cloud and local database (WASP)

Baltimore, Maryland, Us

Primary assistant for the University of Maryland DHS IT director, supporting all Maryland DHS Child Support Metro sites (Annapolis, Baltimore City & County, Montgomery, Prince Georges). Worked on minor projects, satellite site support, small application development, A/V Polycom support, and emergency COVID remote support among all jurisdictions of over 500 remote users.

College Park, Md, Us

Led project role with Assistant Director in data collection and analysis in auditing subnets, hardware security and network cost optimizations. Served as main point of contact between executive staff in the BSOS Deans Offices.• Project result led to ~$8000 in annual cost reduction from department.

College Park, Md, Us

Tier 1 IT helpdesk support for the Behavioral Sciences Department (BSOS) and Deans Office. Responsible for all levels of minor support, escalations, A/V lecture hall maintenance and Windows imaging.

College Park, Maryland, Us

Teaching assistant in Python Programming for the Social Sciences (BSOS331/BSOS631)• Assisted in-person class of 30 students, IDE setups, joint presentations, and created python assignments in collaboration with lecturer.• Debugged 300+ student code assignments, developed test cases and provided guidance in fundamental Python programming.• Hosted 1-hour sessions before class hours: led tutoring, received student feedback, and led communications to lecturer.• Led weekly meetings with staff, recommending lectures and relaying feedback to improve class lectures and student experiences.• Communicated between students after-hours, answering questions on Python assignments, projects, grading and escalations to lecturer.

Lead the redesign team for the DCIC Assistant Director's WordPress website, Computational Archival Science (CAS)• Scheduled weekly meetings with stakeholders to discuss design specifications, project timeline and reports• Developed wireframes and prototypes with website using Balsamiq to present to clients• Implemented redesigns through WordPress CMS, HTML, CSS and PHP• Submitted final project specification report to clients with satisfactory feedback

Exercised research practitions in Big Data involving digital curation and analysis of discriminatory housing surveys during the 1930's• Hosted mock SaaS web applications using Linux, Vagrant and Ruby on Rails from Git• Developed image databases running Python scripts, and set up test environments through VMware and Google Cloud• Transformed thousands of unmarked historic census forms from image to input boxes, curated for data entry

Seattle, Wa, Us

• Serviced beverages, performed cashier duties and pitched sales to customers• Worked in a team environment in improving service, sales quotas and carbon footprint reduction• Trained in customer service, shift duties and food service for new baristas