• Conducted comprehensive research and assessment projects to evaluate trends and effectiveness of programs and curriculums that the university imparted• Leveraged Python, Excel, and Power BI to manipulate, run, and analyze large datasets, providing valuable insights and recommendations for decision-making• Created and maintained data repositories and databases, ensuring data integrity and accessibility for research purposes• Presented research findings and recommendations to stakeholders through written reports, presentations, and meetings, effectively communicating complex information in a clear and concise manner• Collaborated with cross-functional teams, including faculty, administrators, and staff, to gather data, define research objectives, and implement assessment strategies

• Collaborated closely with faculty and department chairs to review proposed changes to degree curriculums, ensuring alignment with program requirements and accreditation standards, ensuring meticulous attention to detail and adherence to university policies and procedures• Played a key role in projects aimed at assisting students who left the university without a degree or whose GPA fell below university standards, exploring alternative options and implementing strategies for academic recovery and success

• Lead and oversee a team of 5+ Career and Academic Peer Advisors, conducted one-on-one meetings with them to review goals, and training, and address any concerns or challenges• Organize and facilitate weekly training meetings for a group of 15+ advisors, covering important updates and procedures• Meet with the leadership board to discuss programs, initiatives, student success-related concerns, and work culture contributing to strategic decision-making processes• Developed a comprehensive training model and outline, aligning training materials with college policies and procedures, resulting in consistent and streamlined training experiences for new hires

• Assisted students in developing personal branding and online presence, offering guidance on optimizing LinkedIn profiles and other digital platforms to enhance visibility and attract potential employers• Conducted workshops and training sessions to equip students with essential job market readiness skills, including resume writing, cover letter development, and effective interviewing techniques.• Fostered strong relationships with employers and industry professionals to stay updated on job market trends and requirements, integrating relevant insights into training materials and workshops

• Provided personalized academic advising to 40+ students a week, assisting them in setting goals, selecting appropriate courses, and creating academic plans tailored to their individual needs and aspirations• Stayed updated on current trends and best practices in academic advising, actively participating in professional development opportunities and engaging in continuous learning to enhance advising effectiveness• Conducted workshops and presentations on academic policies, degree requirements, and resources available to support student academic success

• Interacted with over 250 retail and small business accounts holders from a major bank in Canada from diverse backgrounds providing personalized guidance on optimizing their resources and achieving their financial goals• Successfully de-escalated complex situations with customers, resolving conflicts and addressing concerns through effective communication, active listening, and empathy• Complied with bank's privacy and security policies, handling sensitive personal information with utmost confidentiality• Developed strong problem-solving skills and adaptability in navigating and helping navigate various banking systems and platforms

• Directed technical logistics of the production like setting and lighting for high-level restaurants media content• Adapted to a tight schedule to complete the productions director’s and client’s requests by creating a schedule to have set planned ahead