Sou líder de operações do Grupo Mooven e suas 6 unidades de negócios. Estão sob minha responsabilidade as áreas de consultoria, customer success, financeiro, jurídico, marketing, operações, delivery, excelência e performance e gente e gestão, que contam com um time de mais de 100 profissionais de alta performance e excelência.

O mundo mudou e as empresas procuram cada vez mais trabalhar em rede internamente. Entendemos que o conhecimento individual escondido e subutilizado deve ser transformado em oportunidades de melhoria contínua e inovação.Percebemos que as suas necessidades não são preenchidas quando um colaborador participa numa formação de dois dias e volta para a empresa, sozinho, para tentar usar o que aprendeu. É por isso que criamos programas de desenvolvimento, e não meros cursos. Os nossos programas incluem acompanhamento 1:1, ou seja, cada pessoa é individualizada em habilidades, conhecimentos e atitudes, e daí, direcionada a procurar meios para resolver os seus desafios na empresa.

I lead the Consulting area and I am responsible for pre-sales and delivery of Agility, Lean, Portfolio Management, Digital Transformation, Process Improvement, Management and Development of Digital Products and Allocation of Professionals services. I carry out the relationship with customers, seeking the evolution of services and expansion of operations, both from a qualitative and quantitative point of view.I also lead the Operations area and under my responsibility are the Recruitment and Selection of professionals, and the Management of Contracts with our clients.

# Direct leadership of 19 Agilists (Agile Coachs and Agile Masters); # Redesign of Product Development flows (Discovery, Refinement and Delivery) based on Kanban and Flight Levels; # Consolidation of the main methods, practices and metrics; # Automation of Impediment Management, using Jira and Metrics in Eazy BI, and critical analysis based on Six Sigma; # Coordination of the Strategic and Tactical OKRs definition initiative; # Construction of strategic planning for the Agility and Portfolio area for 2021/2022; # Redesign of the Products and Business area, together with HR and Business Management, for a structure based on Product Management and Product Growth, and definition of roles and responsibilities; # Member of the Digital Transformation Committee; # Methodological support also for Carrefour Varejo. # Participation as Ambassador of the Elos Program (Diversity);

# Leadership of the Business Agility area and the Agility Practice at Deloitte Brasil.# Development of the Services Catalog and the Business Plan for the area,# Led the team building process# Construction of reference models, Playbooks and Artifacts to support the use of Agile Methods and Practices.# Creation of knowledge trails based on Papers to train Deloitte Brasil professionals.# I was also responsible for prospecting and selling customers and projects related to Business Agility.

Reporting to the CEO and CTO, I acted as Head of Consulting Services, being responsible for projects in several clients. Under my responsibility were consulting services in Agility, Digital, Strategy, Governance and Change Management, in addition to ensuring the quality of delivery and team alignment.I performed pre-sales of solutions and customer relationships, supporting the Commercial area, qualifying Leads, aiming at the satisfaction and evolution of the projects.The main projects under my leadership were: Agile Transformation, Digital Journeys (focusing on solution development), IT Governance and Strategy based on OKRs, in Retail, Banking, Transport and Services clients.I worked directly with Agile Coaches, Agile Masters and Strategy and Change Management Consultants, supporting them technically and leading them within the initiatives, playing the role of Enterprise Agile Coach.

Responding to Mooven's CTO, and allocated to the BCP client in Lima, Peru, I acted as an advisor to the Governance and IT Architecture Strategy Management, using agile frameworks in routine management and holding Workshops using Design Thinking and Design Sprint, defining the concept of a Technological Platform for banks, creation of the Platform Map, using the BIAN (Bank Industry Architecture Network) and TOGAF as a reference, definition of goals using OKR and team coaching in the day-to-day activities. We created a method for Assessing Technological Platforms and Applications, aligned with the Enterprise Architecture and Solutions, generating a Reference Model for assessing the technical guidelines against the company's strategic principles, generating OKRs based on the results obtained in this assessment. I supported Mooven's leadership in creating opportunities, increasing from 1 to 8 Consultants allocated to the client, opening new fronts, acting as Account and Delivery.

Reporting to the CEO, I was responsible for the Development, Digital Products and Projects areas, leading a multidisciplinary team that had 10 developers, 2 UX consultants and 1 Designer, who worked on Digital Catalog, Sales Force, B2B, CRM and BI solutions. for Web, iOS, Android and Windows 10 platforms. As the leader of the Processes area, I supported the Customer Service, Quality, Implementation and Commercial areas in the standardization of routines, definition of KPIs, action plans and managing projects and initiatives to evolve the model business. Acting as an Agile Coach, I implemented concepts aligned with Scrum, Kanban and Lean methodologies, and the creation process through Design Thinking, generation of MVPs, prioritizing customer focus and basing the operation on agile metrics. I trained the Development Team and Product Owner, and coached on these roles. We changed the hosting concept, migrating to the AWS Cloud environment, in addition to versioning to the GIT standard. We included the member teams with a focus on Quality and UX and we also established the concepts and metrics of Service (User Support) aligned with the ITIL® processes. We established OKR as a methodology for managing goals in line with strategic planning.

Reporting to the General Manager of Service and Services, an area that concentrates Customer Service, Services and After-Sales, I worked in Project Management of Standardization of Procedures, Project Office Flow Design, Indicators/KPIs, Continuous Improvement of Business Processes , Innovation, Information Systems and IT Infrastructure, proposing, developing and implementing improvements aimed at ensuring greater operational stability, productivity gains, operation control and results evolution. As PMO Leader, I also worked on projects related to the Sales and Commercial areas, mainly in the definition of a CRM solution.

Responding to the Project Manager, I worked in the implementation, consulting and support to the business processes of the Commercial, Logistics and Invoicing modules of the ERP CS, serving companies in the fields of Agriculture, Livestock, Mining and Poultry, with the sugar and alcohol industry as the main customer segment.

Reporting to the IT Superintendent, I worked in Project Management and as a Business Partner in the areas of Communication, Marketing, Commercial, HR, Innovation and Sustainability, where I worked on projects related to web solutions, collaboration, mobility and CRM. In 2014, I started reporting to the Corporate Infrastructure Manager and was responsible for managing the project and operation of the Service Desk and Field Support, to serve 7 countries, during this period I led 13 professionals, 10 of them in remote locations. I continued with the responsibility of Business Partner, now serving the areas of Communication, HR, Innovation and Sustainability, having participated in projects in Argentina, Paraguay and Portugal.

Responding to the Information Technology Coordinator, I worked in activities related to Infrastructure and Support, having as attributions management of the service desk and field support contract, specification of equipment for acquisition, project management, server operation. I highlight the participation in projects to implement Microsoft OnLine Services (currently Office 365) and project in Paraguay to structure a new office, as well as negotiation with local suppliers for technology solutions.

Participation in the Operators Internship Program, working in the areas of Mechanics, Electrical, Instrumentation and Industrial Maintenance Planning.