Alex Mayers Email & Phone Number

New Milton, England, United Kingdom

Poole, England, United Kingdom

• Investigated reasons for invoices not sent (unauthorised invoices), with a view to releasing them to customers. Consistently delivered above productivity target
• Performed analysis around accounts where invoices couldn’t be produced, and made relevant updates
• Resolved customer email queries, ensuring that GDPR standards were maintained
• Communicated regularly with customers, in order to resolve billing issues
• Resolved disputes around opening and closing meter readings, improving customer satisfaction

Bournemouth, United Kingdom

• Produced invoices in a fast-paced, results-driven environment. Consistently delivered against productivity targets ensuring compliance and timely revenue collection
• Resolved customer queries and took appropriate action where invoices couldn’t be produced
• Investigated and processed customer refunds strengthening customer loyalty; ensured that legal standards were adhered to
• Extracted customer data in order to create meaningful reports using Excel formulae, in order to create accurate and timely invoices
• Performed Quality Control checks on team member’s work and presented results
• Resolved disputes around opening and closing meter readings, improving customer satisfaction

Bournemouth, United Kingdom

• Aided vulnerable benefit recipients through the claims process
• Trained claimants on various computer systems (Internet, Email, Word Processors)

• After leaving the role below due to redundancy I used my time for self-learning (Application Development) and voluntary work. Examples of which include:
• Thai summer fairs - Helping with planning, and various activities during the event
• Royal Society of St. George - Webmaster. Responsible for various website updates and event promotions
• Pause Cat Cafe - General assistance at recruitment eventsI'm currently seeking paid employment.

Bournemouth, United Kingdom

• Conducted Quality Assurance testing of Client On-Boarding, ’Know Your Client’, Third Party Management, Project Lifecycle and Governance procedures (Risk and Control Self Assessments)
• Collated and presented results to Senior Management
• Maintained records in Risk and Controls management system
• Worked with business leaders in order to enhance Standard Operating Procedures
• Monitored completion of Risk and Controls Action Plans where deficiencies were identified
• Worked with Action Plan owners, ensuring completion within agreed timeframes

Bournemouth, United Kingdom

. Gained Agile project experience.· Participated in scrums, planning-poker, retrospectives and backlog reviews.· Java development of Open Trade Reconciliation report. Improved the reports by developing and enhancing output report showing differences between the various legacy systems.· Set up Java testing scripts (J-Units). Identified and resolved a number.

Bournemouth, United Kingdom

• Transactional testing of privileged account usage, ensuring compliance with departmental procedures
• Comprehensive audit of Asset Servicing processing system usage (B@NCS), ensuring complete documentation was provided
• External audit with KPMG. Was responsible for gathering evidence proving the effectiveness of controls around IT Procedures
• Closed various Risk and Controls items

Bournemouth, United Kingdom

. Developed various large scale global mainframe solutions (further details can be found in the attachment below)· Involved with all Software Development Life Cycle phases.· Provided Production Support to the mainframe system.· Designated Implementation Manager for Asset Services releases.· Contributed to department’s efficiency goals by streamlining.