Retired IT, Business Analyst, Office Management/Administrative Professional experienced in Project Management/Coordination, Implementations, Communications, Support & Training. Might be open to the right short-term, temporary, or contract assignments. No longer interested in full-time employment or opportunities outside of the Buffalo/Niagara area.

Managing and overseeing daily support tasks relating to office operation, supporting staff and assisting president.

Overseeing and managing office administrative tasks.

Partnered with Willis Towers Watson Health and Benefits professionals to deliver a high quality private benefits exchange experience. Successful transitions from project hand-off to yearly renewals, serving as the technology partner for organizations ranging in size from small to jumbo. This entailed the technical knowledge required to support, train and enhance how the WTW-OneExchange worked for each client as well as relating how their benefit products fit into the platform. Serving as the go-to technology resources, each client was able to integrate benefits administration, payroll and employee demographic maintenance in the manner to best suit their organizational needs. This optimized HR efficiency and the overall benefit experience for their employee population.

Driving force behind design of departmental Intranet, introducing innovative ideas to foster greater communication and meet the needs of business units within Credit. Implementing new Communications program leveraging Intranet and SharePoint site development in order to better facilitate the publishing of essential information and establish a means for teams to collaborate behind the scenes. This entailed building out two comprehensive SharePoint team sites in order to document and track efforts, providing 100% accountability from a management and audit perspective, which has been presented to another division in the bank as a model method to increase the effectiveness of their communications effort.Coordinated and successfully completed major Operating System upgrade, moving 665 desktops to a new OS, including planning for hardware replacements, scheduling vendors, handling troubleshooting and performing high-profile upgrades for executives and high visibility business units, completing the task ahead of schedule and helping the bank avoid huge financial penalty.Conceived of an implemented a departmental survey SharePoint site in order to provide a mechanism for client feedback, continually looking for new ways to connect and collaborate with colleagues.

Project Administrator, Technology Infrastructure & CommunicationsAssisted Project Manager in implementing the Avamar (EMC) solution for distributed backups at the bank. Performed essential tasks that led to timely project completion by managing meetings, SharePoint project site, creating and maintaining a highly visible dashboard, writing important documentation and coordinating software installations across multiple platforms.• Introduced a new standard of dashboard design, serving as team-wide “go-to” resources for layout & content for project status reporting. Created dashboard templates and assisted PMs for multiple projects, enhancing department visibility, garnering positive executive feedback.• Wrote user documentation for Enterprise Backup team for both Disaster and File System Recovery scenarios providing direction required to ensure the bank can prevent catastrophic data loss.• Backup Project scope change required elimination of tape Milestone to occur 3 months ahead of schedule, achieved goal by effectively coordinating software upgrades on an accelerated schedule. • Stepped in to assist with multiple communication efforts, assisting Communications Sr. Project Manager in producing newsletters, instructional packets for senior executives and Technology newsletters.• Designed intranet SharePoint webpages & project sites using design and technical skills in order to promote Technology service offerings & to support the organizational structure.• Assisted Senior Vice President in Employee Engagement efforts designing fliers, promotional material & coordinating mailings, increasing participation in bank-wide employee motivation program.• Responsible for entering department project requests into master Project List used by PMs and team management, enabling projects to be assigned more efficiently and expeditiously.• Created PowerPoint presentations for multiple team efforts, raising reputation & visibility for a number of departmental undertakings.

Lead Technical Analyst, Tax & Accounting / GovernmentPrimary client-facing party for division’s product delivery. Responsible for all training, documentation, testing and support. Serviced ten jurisdictions in the US, Canada, Virgin Islands and South Africa.• Established valuable and rewarding relationships with clients, helping them increase utility of software by anticipating needs and providing economical enhancements and upgrades to existing systems. This often involved justification of needs and requirements to higher administrations, town and county boards. Worked through request, work-order, and contract and billing phases.• Developed extensive on-line reference resources for GIS/Mapping modules increasing product usage. This encouraged more clients to implement software and request revenue producing enhancements.• Assumed role as the primary resource / interface between multiple legacy applications and the organization’s premier product. This involved procuring new billable business with existing customers.• Ensured all towns and counties were able to complete yearly processes by providing updated software and resources (data, software licenses, bug fixes, documentation).• Coordinated frequent meetings and projects, logged and delivered resolutions for all issues.• Involved with efforts from low level data entry operations to high level statistical analysis by serving as the product liaison between developer and clients using the product.• Coordinated software and documentation distribution via web-based utilities.• Assisted in project scope definition, serving as tester, trainer and documentation provider.• Utilized a variety of tools to publish resources in help files, web wikis, Power Point demonstrations and user manuals. This provided wider access to information and overcame problems accessing files due to network restrictions of firewalls and when application was employed in the field.

Located and opened Buffalo, NY office for a nationally operated organization and assumed all administrative responsibilities. Distributed corporate communications, office supplies, and equipment to sustain business operations and managed communications with suppliers. Reached out to retain clients during the start-up period. Increased industry experience by learning multiple Computer Assisted Mass Appraisal (CAMA) applications through tenure (Sigma Systems, ProVal, CustomCAMA).• Assisted colleagues by learning the systems of other divisions and serving as go-to resource, improving productivity and freeing them from having to learn infrequently utilized applications (such as Microsoft CRM, TFS).• Developed web-based methods of delivering resources such as Wiki pages, FAQs, documentation repositories and PowerPoint presentations to market product upgrades.• Generated additional billable jobs that increased profit margin and enabled business unit to build on base support revenue. This included products such as on-line comparables, income analysis, image storage and Geographic Information Systems (GIS) modules.• Successfully reached out to past clients that generated work on a time and material basis. This facilitated the continuation of relationships and income opportunities even when the client had discontinued their support contract, also re-establishing relationships with those who unsuccessfully attempted to migrate away.

Served as primary support to 20 jurisdictions ranging from towns with small, largely residential inventories to large cities with high parcel counts, complex inventories (commercial, condo and residential), to consortiums of multiple counties with varied residential, commercial and agricultural valuation requirements. Assisted with the creation of proposals and responses to RFPs.• Assisted with 25 existing and new installations, some jurisdictions adopting CAMA for first time. Increased staff knowledge not only in application usage, but introduced many to keyboards, mouse, and general computer tasks for the first time, making more efficient workers outside of the application.• Trained assessor staff in 15 jurisdictions on data collection and management, yearly procedures (creating history and generating rolls), and system administrations (permissions, table maintenance, installation). This generated billing for Sigma and provided the assessors with the skills needed to effectively employ the product. Training delivered resulted in fewer support issues as compared to other trainers and previous methods. Created training scripts used by other trainers.• Supported statewide consortiums in Massachusetts (DOR/CSC), NY (ORPS) and Washington (3 counties) resulting in experience with higher parcel counts and meeting a wide range of needs with a single product.• Created all user documentation, developing a unified standard, reliable updates and billable components of projects. Converted previously cumbersome versions (in eroff, nroff and other legacy Unix editors) into manageable Word, PowerPoint, Adobe, help-based (Help Magician, Robohelp) and other more modernized formats.• Assumed a customer support problem database with a high number of unresolved problems, succeeded in closing all outstanding issues while maintaining a high level of response and customer satisfaction.