Alex Murphy Email & Phone Number

Retired IT, Business Analyst, Office Management/Administrative Professional experienced in Project Management/Coordination, Implementations, Communications, Support & Training. Might be open to the right short-term, temporary, or contract assignments. No longer interested in full-time employment or opportunities outside of the Buffalo/Niagara area.

Managing and overseeing daily support tasks relating to office operation, supporting staff and assisting president.

North Tonawanda, NY

Overseeing and managing office administrative tasks.

Buffalo, NY

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Partnered with Willis Towers Watson Health and Benefits professionals to deliver a high quality private benefits exchange experience. Successful transitions from project hand-off to yearly renewals, serving as the technology partner for organizations ranging in size from small to jumbo. This entailed the technical knowledge required to support, train and.

Buffalo/Niagara, New York Area

M&T Center

Driving force behind design of departmental Intranet, introducing innovative ideas to foster greater communication and meet the needs of business units within Credit. Implementing new Communications program leveraging Intranet and SharePoint site development in order to better facilitate the publishing of essential information and establish a means for.

Buffalo, NY

• Project Administrator, Technology Infrastructure & CommunicationsAssisted Project Manager in implementing the Avamar (EMC) solution for distributed backups at the bank. Performed essential tasks that led to timely.
• Introduced a new standard of dashboard design, serving as team-wide “go-to” resources for layout & content for project status reporting. Created dashboard templates and assisted PMs for multiple projects, enhancing.
• Wrote user documentation for Enterprise Backup team for both Disaster and File System Recovery scenarios providing direction required to ensure the bank can prevent catastrophic data loss.
• Backup Project scope change required elimination of tape Milestone to occur 3 months ahead of schedule, achieved goal by effectively coordinating software upgrades on an accelerated schedule.
• Stepped in to assist with multiple communication efforts, assisting Communications Sr. Project Manager in producing newsletters, instructional packets for senior executives and Technology newsletters.
• Designed intranet SharePoint webpages & project sites using design and technical skills in order to promote Technology service offerings & to support the organizational structure.

Cheektowaga, NY 14225

• Lead Technical Analyst, Tax & Accounting / GovernmentPrimary client-facing party for division’s product delivery. Responsible for all training, documentation, testing and support. Serviced ten jurisdictions in the US.
• Established valuable and rewarding relationships with clients, helping them increase utility of software by anticipating needs and providing economical enhancements and upgrades to existing systems. This often involved.
• Developed extensive on-line reference resources for GIS/Mapping modules increasing product usage. This encouraged more clients to implement software and request revenue producing enhancements.
• Assumed role as the primary resource / interface between multiple legacy applications and the organization’s premier product. This involved procuring new billable business with existing customers.
• Ensured all towns and counties were able to complete yearly processes by providing updated software and resources (data, software licenses, bug fixes, documentation).
• Coordinated frequent meetings and projects, logged and delivered resolutions for all issues.

Cheektowaga, NY 14225

• Located and opened Buffalo, NY office for a nationally operated organization and assumed all administrative responsibilities. Distributed corporate communications, office supplies, and equipment to sustain business.
• Assisted colleagues by learning the systems of other divisions and serving as go-to resource, improving productivity and freeing them from having to learn infrequently utilized applications (such as Microsoft CRM, TFS).
• Developed web-based methods of delivering resources such as Wiki pages, FAQs, documentation repositories and PowerPoint presentations to market product upgrades.
• Generated additional billable jobs that increased profit margin and enabled business unit to build on base support revenue. This included products such as on-line comparables, income analysis, image storage and.
• Successfully reached out to past clients that generated work on a time and material basis. This facilitated the continuation of relationships and income opportunities even when the client had discontinued their support.

Williamsville, NY

• Served as primary support to 20 jurisdictions ranging from towns with small, largely residential inventories to large cities with high parcel counts, complex inventories (commercial, condo and residential), to.
• Assisted with 25 existing and new installations, some jurisdictions adopting CAMA for first time. Increased staff knowledge not only in application usage, but introduced many to keyboards, mouse, and general computer.
• Trained assessor staff in 15 jurisdictions on data collection and management, yearly procedures (creating history and generating rolls), and system administrations (permissions, table maintenance, installation). This.
• Supported statewide consortiums in Massachusetts (DOR/CSC), NY (ORPS) and Washington (3 counties) resulting in experience with higher parcel counts and meeting a wide range of needs with a single product.
• Created all user documentation, developing a unified standard, reliable updates and billable components of projects. Converted previously cumbersome versions (in eroff, nroff and other legacy Unix editors) into.
• Assumed a customer support problem database with a high number of unresolved problems, succeeded in closing all outstanding issues while maintaining a high level of response and customer satisfaction.

Bachelor'S Of Art

Bachelor'S Degree

Activities and Societies: Concert Band & Orchestra, Dance/Kick-Line