Alex Molter Email & Phone Number

Seattle, Wa, Us

Seattle, Wa

As a member of the Information Technology (IT) Services and Support Team (ITSS), the IT Services Specialist serves as a critical intermediary between internal IT teams, key stakeholders across the firm, and Managed Services provider. This role will ensure that services provided by the ITSS teams are completed timely, accurately, and with exceptional customer service. The IT Operations Services Specialist is a key driver of service delivery, mitigation of service issues, and addressing areas for improvement.Responsibilities• Identify, create solutions, and escalate when needed roadblocks to services provided by Managed Services vendor and ITSS teams, areas where service providers to ensure they are meeting contractual expectations.• Review and monitor adherence, identify risk areas, and drive issue mitigation with provider• Work with Moss Adams business representatives and internal project teams at all locations to define onsite IT needs. Identify requirements, confirm project plans, confirm service status and completion • Participate in business relationship management activities between office and regional leadership /facilities/onsite liaisons, managed services, and internal IT team• Ensure that onsite services delivered by vendors, both project and ad hoc, are delivered on time and to required level of quality• Drive the resolution of incidents and mitigate business impacts by completing initiation situation analysis, collaborating with internal and vendor teams and ensuring that areas for improvement are identified for future process development/redesign• Coordinate with managed service provider on changes to the Moss Adams environment, including project go lives, outages, and annual business fluctuations• Participate in projects and work efforts. Ensure own deliverables are completed on time and to expected level of quality• Utilize strong technical troubleshooting skills, analytical and problem solving to ensure service issues get remediated

Lake Forest, Ca.

Worked with a small team fixing home computers as well as providing support for small and medium-sized companies. I also worked on integrating clients' businesses into a cloud environment.

Lake Forest

Provided computer support for staff and volunteers at the main location as well as satellite locations. Quickly and efficiently troubleshot to resolve issues over the phone and face-to-face. Experience included: - Deployed and configured new workstations (Macintosh and PC).- Cloned hard drives.- Installation and configuration of printers (network/local).- Took images of desktops and laptops using Ghost Cast.- Planned and set up events for computer check-in kiosks.- Installed hardware.- Troubleshooting and maintaining computer hardware and software with updates (Windows XP/7/8 and macOS X).- Removed viruses and spyware.- Administered users with Active Directory.- Configured mobile devices and tablets (iOS, Android, and Windows Phone OS).