Global Operational Leadership: Manage global support teams specializing in WordPress and eCommerce for small businesses. Collaborate with workforce management, training, quality assurance, and knowledge management to equip leaders and support representatives with necessary training and tools.Strategic Collaboration: Partner with product and engineering teams to drive innovation and execute company strategies, aligning operational practices with business goals.Customer Experience Enhancement: Analyze customer interactions to identify improvement areas, implement new features, and adjust support models to better serve customer needs.Leadership Development: Mentor leaders to foster professional growth and effective team support.

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.Compiled information from multiple, reliable sources and uploaded to system using Jira and SalesforceDeveloped project database for use by team members to track progress.

Developed implementation methodologies to rein in project costs while meeting key milestones.Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.Provided management for 40+ internal personnel, contractors and vendors. Developed executive presentations and reports to facilitate project evaluation and process improvement.