Nikki Howard Email and Phone Number
Nikki Howard work email
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Nikki Howard personal email
Senior Operations Manager at Newfold Digital, specializing in customer service and operations with a decade of experience. Global strategy, team management, and quality assurance, focusing on maximizing efficiency and customer satisfaction. Experienced in training, technology applications, and leadership, committed to driving team and customer success.
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Senior Operations ManagerNewfold Digital Nov 2018 - PresentAlaska - RemoteGlobal Operational Leadership: Manage global support teams specializing in WordPress and eCommerce for small businesses. Collaborate with workforce management, training, quality assurance, and knowledge management to equip leaders and support representatives with necessary training and tools.Strategic Collaboration: Partner with product and engineering teams to drive innovation and execute company strategies, aligning operational practices with business goals.Customer Experience Enhancement: Analyze customer interactions to identify improvement areas, implement new features, and adjust support models to better serve customer needs.Leadership Development: Mentor leaders to foster professional growth and effective team support. -
Program Development ManagerEndurance International Group Jul 2017 - Nov 2018Houston, Texas AreaAdjusted project plans to account for dynamic targets, staffing changes and operational specifications.Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.Compiled information from multiple, reliable sources and uploaded to system using Jira and SalesforceDeveloped project database for use by team members to track progress. -
Professional Services ManagerEndurance International Group Nov 2016 - Jun 2017Tempe, ArizonaDeveloped implementation methodologies to rein in project costs while meeting key milestones.Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.Provided management for 40+ internal personnel, contractors and vendors. Developed executive presentations and reports to facilitate project evaluation and process improvement. -
Team LeadEndurance International Group Mar 2014 - Nov 2016Tempe, Arizona
Nikki Howard Education Details
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Psychology - Organizational Behavior
Frequently Asked Questions about Nikki Howard
What company does Nikki Howard work for?
Nikki Howard works for Newfold Digital
What is Nikki Howard's role at the current company?
Nikki Howard's current role is Driving eCommerce Growth | Championing Small Businesses.
What is Nikki Howard's email address?
Nikki Howard's email address is ni****@****old.com
What schools did Nikki Howard attend?
Nikki Howard attended Colorado Technical University.
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Nikki Howard
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