Alex Pacifico Email & Phone Number

Remote

Universities, unions and charitable organizations trust Raftr’s Community Experience Platform to help them drive belonging among their populations and boost their collaboration, communications and content management efforts. Raftr’s SaaS B2B platform provides leaders with actionable data, reduces workloads and enlists communities of all descriptions to build the vibrant digital culture that every organization needs to thrive.The Client Success Manager is a client-facing role, who works to engage and enable our customers to maximize the full value of Raftr. As the trusted advisor and advocate for our customers, the Client Success Team manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle. The Client Success Manager guides the customer with best practices and training sessions to drive product adoption. In addition to working closely with our Clients, we also coordinate closely with our internal Product, Sales, Marketing, Engineering, and Support team.Responsibilities:-Work closely with new and existing accounts to ensure they are successful with and delighted by our platform-Build relationships with customers consistent with the Raftr customer journey-Onboard, deploy and drive ongoing engagement and utilization to make happy, successful customers-Track onboarding progress and drive adoption of the Raftr platform-Identify and track feature requests / bugs-Provide feedback to internal teams on how Raftr can better serve our customers-Generate enthusiasm and participation in beta tests and customer advocacy opportunities-Serve as our customers' advocates within our company-Provide onboarding and ongoing training sessions for key stakeholders, which include all levels of users (from VP-level administrators to college undergrads)

Santa Clara, California, United States

Boston, Massachusetts, United States

Boston, Massachusetts

Santa Cruz, California

• Assist with overall management of the program, coordinating with current students, prospective students, faculty and other stakeholders• Support with the creation, enhancement and dissemination of program materials including: program website, PowerPoint presentations, student handbooks, e-mails, flyers, and promotional materials• Organize and facilitate incoming master student orientation, interview weekend and portfolio presentations by: coordinating rooms, speakers and the creation/ facilitation of activities • Collaborate with the program coordinator to develop, implement, and evaluate a series of professional development seminars and administer, analyze and summarize assessments related to student learning and satisfaction

• Supervises a paraprofessional staff of fourteen Resident Assistants including onboarding, continual professional development, evaluations, and mentoring through weekly one on ones.• Manages a residential community consisting of two halls that house approximately 800 students.• Coordinates interviews, hiring, and training staff for two front desks with approximately 35 Desk Assistants, ensuring the safety and security of the residential community• Facilitates judicial meetings with students to reinforce institutional mission and policies. • Collaborates with campus partners to provide educational programs that meet student needs. • Advises Hall Council & SPEAR by helping students create effective programs geared towards the community dynamic.

United States

• Encourage and Facilitate student involvement in student organizations, campus wide events and leadership and service opportunities • Create and implement large scale community service programs focusing on enhancing student leadership development• Assist community service program coordinator with development, implementation and evaluation of workshops• Create lesson plans and teach workshops focusing on social innovation

Evanston, Il

• Supervised 3 Assistant Residence Director and 21 Residence Assistants, supporting them and providing them with direction to foster an inclusive, positive, fun and safe residential community for staff and students• Oversaw two Residential Halls housing high school students grades 9-12 within the Center for Talent Development summer program • Facilitate conduct meetings with students and administer discipline decisions as needed; follow up with PC and parents/ guardians about the decisions that have been made • Responded to 24-7 on call duty responsibilities, available always to respond to requests and emergencies, serving as the primary contact for parents/ guardians • Lead trainings and daily staff meetings with residential staff members to train support and manage staff effectively

Second Year Housing

• Served as a peer leader in a residential community consisting of 50-150 upperclassmen students to serve as a resource, assist with conflict mediation, connect with social networks and encourage academic success. • Oversaw a staff of thirteen paraprofessional staff serving as Resident Assistants (RA). • Enforced policies and procedures for a residential area of approximately 300- 650 sophomore and junior students. • Served on a duty rotation to provide crisis intervention to students in need. • Balanced several administrative tasks including holding office hours, submitting maintenance requests, and mentoring fellow RAs.• Implemented community development through programs to serve area needs and held intentional one on one conversations with students in residential area. Maintained and organized the staff budgets for individual and area-wide programming.

Master’S Degree, Postsecondary Educational Leadership And Student Affairs, 4.0 Gpa

Bachelor’S Degree, Psychology, Cum Laude

Activities and Societies: Treasurer Womens Rugby Club, Psi Chi - (Psychology Honors Society) Completed an Undergrad Thesis: Caffeine.

High School, High School Equivalence Certificate Program

Bachelor'S Degree, Psychology, 3.7