Alex Palacios - Jncis-Ent, Jncis-Sec, Capm Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida

Orlando, Florida, United States

Vice President and charter skater for Orlando Roller Derby. We are a non-profit, skater-run, skater-operated roller derby league based out of Orlando, Florida. The members of our league are strong, motivated humans who train hard and work hard. Our mission is to bring about positive change within ourselves and within our community. As Vice-President, I oversee and am responsible for the league's 70+ members, its daily activities, and our future path.

Miccosukee Resort And Gaming

-Administer several Windows servers including AD, File Servers and Backup servers across two domains-Troubleshoot and repair all network connectivity issues throughout Casino and Resort for both Corporate and Gaming networks-Diagnose and repair Casino-related IT issues including slot machine network connectivity, software issues and Gaming Controller errors-Extensive troubleshooting and repairing of 2 Micros POS System networks, including Back-of-House programming and administrative changes

I would privately consult clients and small businesses on their IT needs. This included all forms of electronic device - computers, laptops, phones, tablets, routers, switches, A/V systems, video game consoles - repair, configuration, installation, removal, etc.

• One of two administrators that comprised the IT department whom administered and oversaw 400 company employees and several locations• Tracked and resolved issues using Spiceworks, an advanced IT ticketing and monitoring system• Monitor and troubleshoot all company properties’ networks including two warehouses, two restaurants, one corporate office building and one hotel• Frequently traveled to offsite offices to troubleshoot applications, perform OS upgrades and to collaborate with vendors to coordinate installations of hardware, software and improve processes• Actively tracked reports and maintained server uptimes of 99% or better• Effectively helped consolidate and manage company data including reducing redundancies for lower storage space rates• Oversaw and assisted in the implementation of a Micros Systems POS server and terminal network including troubleshooting and programming of the restaurant databases• Successfully headed the IT department during the month-long absence of our Director of IT

Information Technology Leadership Program (ITLP) – IT Analyst •Selected as an Analyst for the ITLP, which promotes IT leadership skills and fosters working relationships with management through extensive training in a variety of functions within IT•Organized joint corporate functions between corporate employees and students to promote business and academiaRestaurant Information Systems - IT Analyst/Systems Engineer •Analyzed and researched internal IT processes utilizing the Microsoft Operations Framework•Collaborated with internal and off-shore teams to develop, coordinate, deploy and support third-party and proprietary software for production environments•Troubleshooting and upgrading of operating systems and software on over 900 BK restaurant servers across the US running Windows Server 2003 R2•Lowered international software costs by establishing a Global POS and server image that was launched in over 12,000 Burger King restaurants worldwide•Averted potential maintenance costs by devising and streamlining a maintenance process for restaurant servers worldwide•Assisted PCI compliance teams to ensure US restaurants adhered to PCI policies and regulations•Supported and substantiated the implementation of Active Directory of BK restaurants in both China and Singapore•Identified, analyzed and mapped the network infrastructure of BK Asia-Pacific•Aided administrators in troubleshooting, maintaining and improving POS lab hardware and software

Repairing and upgrading hardware and software on PCs and Macs on-site at client locations or businessesOperating System troubleshooting and maintenance with OS Classic and OS X, Windows 95, 98, ME, 2000, NT, XP and Vista Installation/removal of programs such as Microsoft Office and Mac iLife SuiteRemoval of virus/spyware Installation and troubleshooting of printersComputer networking including LAN's and WAN's and securityMemory installation/removalHard Drive installation/removalOrganizing and resolving customer issues in an efficient and timely manner Preparing and processing client data and technology

Corrected and processed packages and fixed service errorsOffered quality customer service by communicating with customersSuccessfully utilized UPS-proprietary applications and programs on Intel-based PCs

Maintenance and troubleshooting of teacher and student Mac and PC computers Network setup and troubleshootingPrinter troubleshootingDeveloping and editing video, sound and pictures on Macintosh systems running OS X using Adobe Photoshop CS+, Adobe Premiere Photo, Adobe Live and Final Cut Studio

Offered the highest quality of customer service to clients in a retail settingReceived several commendations and 2 awards for excellent customer serviceSuccessfully managed employees as acting Manager whenever needed

Bachelor'S, Computer Information Systems, English, Biology

Activities and Societies: Honors, Videogaming Club Minors in Biology and English

Certification, Peer Counseling

Certirfication in Peer Counseling/Ministry

Education record

Activities and Societies: Science Club, Science Team, Baseball, Basketball, Big Brother/Big Sister