Alex Paravicini Email & Phone Number

Los Angeles, CA, US

Greater New York City Area

• Oversee all third-party and entertainment events for SeatGeek's Enterprise Clients.
• Proactively support and manage key launches, high-volume onsales, and day-to-day ticketing needs for clients such as Dallas Cowboys, Cleveland Cavaliers, Arizona Cardinals, and more.
• Evaluate and analyze clients' ticketing needs including event configuration, financial reconciliation, and best practices.
• Work with product and development teams to improve ticketing software to meet the needs of the industry and act as a client advocate.
• Product expert and train clients on new features and recommended workflows.
• Provide on-site support for high-profile, high-attendance events.

• Effectively managed box office and tollbooth ticketing operations, oversaw inventory distribution and reconciliation, and supervised all ticketing staff.
• Collaborated and developed hours of operation, improved plans for operational processes and procedures with Festival Director and key personnel and facilitated equipment deployment with service providers.
• Provided strategic leadership in improving operational processes as it relates to traffic flow, staff deployment and customer service.
• Assessed and resolved customer issues with a pleasant demeanor.

Chicago, IL

• Successfully developed and managed ticketing operations for 32 game multi-million dollar soccer tournament in 10 stadiums (8 NFL Stadiums) across the United States.
• Established ticketing processes and procedures for an international professional soccer tournament, worked closely with team officials and confederation executives from 16 countries on their ticketing needs and worked.
• Streamlined ticketing operations by working closely with all stadium personnel ranging from ticketing staff to senior management on: marketing, holds, mobile scanning execution, hospitality packages and premium seat.
• Implemented all event creation (including: presales and special offers) with local Ticketmaster office for each venue and managed all manifests, inventory and reporting for 40+ events.
• Oversight of all accounting and financial operations of ticket sales from deposits, invoicing and settlement for: online sales, sponsor and media buys, hospitality packages, suite and premium seat sales and third party.
• Improved group sales efficiency and customer service by overhauling previous system and simplified process allowing for orders to easily be taken and fulfilled in less time.

Pemberton Music Festival

• Produced and executed box office operational processes for clients’ first venture in a new country and oversaw department budget, while being the only one to come in under projected costs.
• Spearheaded and implemented all on-site ticketing strategy and internal processes which led to an efficient operation.
• Achieved budget reduction of approximately twenty percent by generating ten thousand dollars in ancillary revenue and cutting unnecessary staff travel expenditures.
• Hired, trained and managed all ticketing staff and optimized ticketing processes to ensure high team performance.
• Maintained operational efficiency with proactive oversight of ingress/egress, RFID deployment and satellite box office locations.

Las Vegas, NV

• Administered ticketing operations for an international music festival and introduced and implemented RFID technology, which resulted in increased transparency for monitoring attendance and accountability of all revenue.
• Oversaw day-to-day ticketing including: monitoring ticket sales, reporting, hiring and training staff, processing internal orders, coordinating fulfillment packaging and ship dates and financial reconciliation.
• Helped to increase online sales and conversions by working closely with marketing team to understand drop-off rates and ensuring purchase process was clear and concise for domestic and international buyers.
• Conceptualized box office, customer service locations and RFID deployment and worked with festival producers and engineers on execution, ensuring ingress/egress allowed for a seamless customer experience.
• Developed a trusted advisor relationship with senior management, customer stakeholders and service providers.
• Promoted event and engaged local event professionals by speaking at conferences and entertainment association meetings.

Austin, Texas Area

• Directed client services for Festivals department including; implementation, event creation, software support, reporting and settlement, and oversaw high profile multi-million dollar clients: Coachella, Lollapalooza.
• Proactively and effectively managed clients evolving expectations, needs, and priorities. Drove cross-functional efforts to resolve issues and delivered on client partner needs, goals, objectives.
• Collaborated with business development to onboard and integrate new clients, and maintained strong business relationships with high profile, high revenue clients.
• Managed client expectations and ensured they adhered to contractual obligations, coached/trained client users on system software as needed.
• Established best practices and internal process improvements to support Account Managers in developing quality service levels and building client satisfaction.
• Analyzed and reconciled financial information and worked in conjunction with finance department on settlement, payments and invoices.

Greater Los Angeles Area / Boston, MA

• Held a pivotal role in the design and execution of a new ticketing system and led the charge on training clients across North America on system reports.
• Presided over the event creation, on sales for high-profile events, dynamic pricing and on-site support for the owned/operated venues in the Northeast region, which consisted of over 1,200+ events a year.
• Integrally involved in seamless migration of ticketed events from Ticketmaster system to new Live Nation Ticketing platform in aggressive two-week timeframe.
• Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives.
• Coordinated efforts with project managers to improve standardization of system enhancements and new product features based on needs of clients and company.
• Mentored event programmers and peers in client services by recommending they find creative solutions to both client and internal challenges and fostering knowledge-sharing across all disciplines.

Rosslyn, VA

• Mobilized and fostered ticketing staff for fast-past museum exhibit and influenced executive management on ticketing processes and procedures.
• Created all ticketing and admission policies and box office procedures resulting in improved performance and ticket sales.
• Monitored all aspects of box office accounting including; weekly settlements, accounts receivable and box office payroll - meeting deadlines consistently.
• Coordinated all internal and external ticketing services including event builds, fulfillment of group sales and retail sales.
• Accelerated efficiency by hiring and training ticketing staff of 12, encouraging them to provide feedback.

Washington D.C. Metro Area

• Managed night of show operations and aided staff to resolve any patron complaints/issues.
• Improved customer service satisfaction by providing any and all required assistance to guests and supporters of the theatre.
• Trained and directed ushering staff of 10 in daily work assignments to maximize productivity.
• Oversaw operation of concession stand including inventory control.

Washington D.C. Metro Area

• Maintained and tracked box office accounting, including; daily ticket sales, weekly performance settlements and accounts receivable.
• Analyzed and summarized show attendance and activity at weekly management meetings.
• Assisted management with day of show operations and proactively worked with the Front of House staff on communicating ticketing information and assisting with any relocation issues.
• Created suite events in ticketing system and processed and fulfilled all in-house ticket requests.