Adam Flynt Email & Phone Number

• Provided technical support to Stoplight customers on a wide range of topics• Effectively communicated with customers through various channels, including email and web conferencing, ensuring their technical issues were addressed promptly and professionally• Proficiently managed and prioritized support tickets using Salesforce, guaranteeing efficient issue resolution• Collaborated seamlessly with customers and Stoplight teams to resolve critical and complex technicalissues related to Salesforce products, maintaining a strong focus on timely resolution• Consistently delivered exceptional customer service experiences during interactions, surpassing customer expectations and fostering positive relationships• Contributed to the development, review, and upkeep of Stoplight’s knowledge base articles, ensuring that customers have easy access to helpful resources• Acted as the voice of the customer within Stoplight, aiding in issue prioritization based on customer needs• Served as a dedicated advocate for the customer within Stoplight, actively participating in the prioritization of issues based on customer needs and feedback• Demonstrated a proactive and results-driven work approach, consistently working to assist others anddriving meaningful improvements to Stoplight products and services

• Demonstrated expertise in understanding and addressing customer needs and feedback, leading to the prioritization of product features• Proactive approach to identifying, triaging, and resolving customer issues, including working closely with engineering teams to develop solutions• Strong communication and collaboration skills, with a track record of successfully interfacing with customers and providing feature tutorials• Experience in reproducing, documenting, and analyzing customer issues using tools and dashboards• Led strategic projects aimed at improving the customer experience and driving the adoption and expansion of the product• Built bespoke tools and dashboards to analyze trending issues and deliver metrics to product teams• Cross-functional experience working with engineering, design, data science, and product teams• Responsible for evaluating and documenting client-reported issues and communicating them to the relevant teams

• Identify and address customer needs to ensure member satisfaction.• Troubleshot staff IT issues, researched solutions, and performed desktop-level support.• Managed and tracked the input of all memberships, including new members, changes, and cancellations.• Responsible for routine reports such as utilization metrics or sales reports for monthly and quarterly reporting.• Helped oversee the transfer to a new membership software and helped integrate into our current procedures, as well as teach employees how to use the new system