Marcus Williams Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon

3800 Se 22Nd Ave. Portland, Or 97215

• Troubleshooting and solving various issues with POS hardware and/or applications.• Providing excellent customer service while simultaneously delivering technical help via phones, email and live chat • Use network administration tools to troubleshoot and determine service outages • Efficiently multi-tasking by talking on the phone with stores, using computer software, and communicating with team members at the same time.• Self-managing to stay on task for duties, as well as keep up to date with new problems that arise• Utilizing team work and people with various skill-sets to accomplish larger problems that may arise via in-person, text-chat software, and email.• Responding swiftly and efficiently in the event of major outages in stores • Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook), VMware, and several web interfaces to accomplish my daily tasks

Portland, Oregon Area

• Provided excellent customer service in the process of serving and recommending cheese• Promoted from part-time to full-time employee• Regularly maintained communications and relations with outside distributors • Organized team events for specific product promotions• Managed and prioritized many daily tasks and goals• Managed orders using in-house Kroger software

Portland, Oregon Area

• Practiced self-management and prioritization of many daily tasks and goals• Received multiple Service Plus and Secret Shopper awards based on customer service and aiding fellow employees