Alex Peterson Email & Phone Number

• Survitec is a global Survival Technology leader in the maritime, defense and government, aerospace, and energy sectors. Headquartered in London, England.Managing Director - Operational Leadership for North America and.
• Lead the development and implementation of operational plan for US, Canada, and Latin America Region, anticipating complex issues, challenges, and opportunities, and ensuring integration with the wider business strategy
• Identify and communicate the actions needed to implement strategy and business plan; provide colleagues with a clear view of how operational plans support Survitec’s broader mission, vision, and values.
• Develop and proposes annual business plans, ensuring alignment with strategy; recommends financial and headcount budgets; proposes business targets (e.g., revenues or other key performance indicators)
• Identify and manage stakeholders up to the highest level, finding out their needs.
• Manage and report on performance within the area; sets appropriate performance objectives for direct reports and holds them accountable for achieving these. Skills: · Business Strategy · Budget Creation · Analytical.

Miami/Fort Lauderdale/Palm Beach Area

Full responsibility for leading all aspects of Operations, Sales and Service for Terminix CommercialBranch locations across South Florida. The General Manager is accountable for all facets of operation.for several Terminix locations within a region which includes team leadership, staff training anddevelopment, customer satisfaction and retention, service.

Miami / Ft. Lauderdale / Palm Beach Area

• Responsible for the Top line growth of the Miami/Ft. Lauderdale market. Led a team of 13 sales professionals to the #1 team in the country. Recruited developed, coached and supported new and existing Account.
• Earned various commendations for outstanding performance and received multiple Quota Busters Awarded in 2007 to 2014. Received the Superstar Awards in 2007 and 2009.
• Brought significant revenue enhancement by consistently meeting and exceeding 120% of Rental Plan.
• Evaluated and developed existing and new business opportunities through a consultative selling approach.
• Built strong relationships, internally and externally, to ensure the overall success of the team.
• While in the field coached sales professionals resulting in first meeting close percentage increase of 28%.

Miami / Fort Lauderdale / Palm Beach Area

• Assigned to a failing Market Center, responsible for 16.5MM in total revenue, multiple P& L analysis and accountability, Sales, Operations, Human Resources, Administration, Product distribution, Inventory Control.
• Improved Market Center Growth by 105% and NOP by 214% over prior year.
• Increased organizational revenue by streamlining and boosting Route Sales by 269%.
• Improved Inventory control measurements over 3.5%.
• Delivered exceptional customer service by increasing customer retention from 80% to 89% while ensuring total customer satisfaction scores from 56% to 85%.

Orlando | Florida Area

• Full Accountability for driving growth and profitability of the Sales and Service Operations. The Market Center had annual sales exceeding 13.5 million. Responsible for exceeding the expectations of over 5,000 rental.
• Responsible for all facets, including P& L, contracts renewal negotiations, safety, quality, route efficiencies, customer satisfaction, inventory control and forecasting.
• Secured over $5 million in business revenue through service agreements renewals.
• Responsible for Fleet management of 62 company-owned vehicles, to include budgeting, fuel efficiency and maintenance.
• Regarded as major contributor to the successful optimization of customer under contract from 72% to 93%.
• Responsible for the coordination of service levels, pricing and integrity for the top 100 accounts for the Region.Other Positions Held:Account Executive – Orlando, FloridaDistrict Manager- Miami / OrlandoMarket Center.