Alex Peterson Email & Phone Number

Survitec is a global Survival Technology leader in the maritime, defense and government, aerospace, and energy sectors. Headquartered in London, England.Managing Director - Operational Leadership for North America and Latin America RegionsResponsible for leading operational delivery for US, Canada, and Latin America Regions.Manage over 170 associates and 9 Direct Report.The role actively manages and deepens relationships with customers and provides an excellent customer experience throughout operational delivery. It focuses teams on operational priorities, analyses performance, motivates people to deliver and drives operational excellence to deliver appropriate margin and EBITDA, business growth and customer retention duties and responsibilities.• Lead the development and implementation of operational plan for US, Canada, and Latin America Region, anticipating complex issues, challenges, and opportunities, and ensuring integration with the wider business strategy• Identify and communicate the actions needed to implement strategy and business plan; provide colleagues with a clear view of how operational plans support Survitec’s broader mission, vision, and values.• Develop and proposes annual business plans, ensuring alignment with strategy; recommends financial and headcount budgets; proposes business targets (e.g., revenues or other key performance indicators)• Identify and manage stakeholders up to the highest level, finding out their needs.• Manage and report on performance within the area; sets appropriate performance objectives for direct reports and holds them accountable for achieving these. Skills: · Business Strategy · Budget Creation · Analytical Skills · Quality Assurance · Process Improvement · Customer Service · Program Management · Cross-functional Team Leadership · Execution & Sales Effectiveness · Employee Engagement Negotiation · Forecasting · Budgeting · Contract Negotiation · Contract Management · Fleet Management · Procurement.

Miami/Fort Lauderdale/Palm Beach Area

Full responsibility for leading all aspects of Operations, Sales and Service for Terminix CommercialBranch locations across South Florida. The General Manager is accountable for all facets of operation.for several Terminix locations within a region which includes team leadership, staff training anddevelopment, customer satisfaction and retention, service delivery, operational efficiency and newbusiness development – all supported by Terminix Corporate resources and business model.- Supervision of over 60 associates and 8 direct reports.- Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.- Rapidly earned the trust and respect of team members and greatly improved morale by establishing a value-driven culture, improving inter-team communication, encouraging training and professional development.- Directly managing the branch Sales team and branch supervisors.- Overseeing Service operations along with the Branch Service Managers and Field Supervisors.- Recruiting, interviewing, hiring and training branch staff.- Monitoring regulatory compliance, quality control standards and ensuring safety.- Ensuring alignment with Terminix business model and guidelines, including implementing company programs and initiatives.

Miami / Ft. Lauderdale / Palm Beach Area

Responsible for the Top line growth of the Miami/Ft. Lauderdale market. Led a team of 13 sales professionals to the #1 team in the country. Recruited developed, coached and supported new and existing Account Executives, and ensured they met their weekly activity goals to achieve high performance.• Earned various commendations for outstanding performance and received multiple Quota Busters Awarded in 2007 to 2014. Received the Superstar Awards in 2007 and 2009.• Brought significant revenue enhancement by consistently meeting and exceeding 120% of Rental Plan.• Evaluated and developed existing and new business opportunities through a consultative selling approach.• Built strong relationships, internally and externally, to ensure the overall success of the team.• While in the field coached sales professionals resulting in first meeting close percentage increase of 28%.

Miami / Fort Lauderdale / Palm Beach Area

Assigned to a failing Market Center, responsible for 16.5MM in total revenue, multiple P& L analysis and accountability, Sales, Operations, Human Resources, Administration, Product distribution, Inventory Control Management and Customer Service. Responsible for the Production Facility, seven (7) Districts and forty-one (41) Routes.• Improved Market Center Growth by 105% and NOP by 214% over prior year.• Increased organizational revenue by streamlining and boosting Route Sales by 269%.• Improved Inventory control measurements over 3.5%.• Delivered exceptional customer service by increasing customer retention from 80% to 89% while ensuring total customer satisfaction scores from 56% to 85%.

Orlando | Florida Area

Full Accountability for driving growth and profitability of the Sales and Service Operations. The Market Center had annual sales exceeding 13.5 million. Responsible for exceeding the expectations of over 5,000 rental customers, managing 48 Routes Sales Representatives, as well as a team of 9 District Managers.• Responsible for all facets, including P& L, contracts renewal negotiations, safety, quality, route efficiencies, customer satisfaction, inventory control and forecasting.• Secured over $5 million in business revenue through service agreements renewals.• Responsible for Fleet management of 62 company-owned vehicles, to include budgeting, fuel efficiency and maintenance.• Regarded as major contributor to the successful optimization of customer under contract from 72% to 93%.• Responsible for the coordination of service levels, pricing and integrity for the top 100 accounts for the Region.Other Positions Held:Account Executive – Orlando, FloridaDistrict Manager- Miami / OrlandoMarket Center Controller – Miami