Alex Plesca Email & Phone Number

Supporting French, Italian, Spanish and English speaking customers in their M365 Purview cloud journey:- Purview Information Protection P1+P2: Sensitivity labels, DLP, Trainable classifiers, Activity and Content Explorer, Automated data discovery, Visual markings, Encryption of sensitive data, Rights management- Data Loss Prevention- Insider Risk Management (Conflict of Interest, Security Policy Violations by Departing users, etc)- Data Lifecycle Management- Communication Compliance- Compliance Manager- DSPM for AI- Records Management- eDiscovery Supporting:• Trainable classifiers.• Exact Data Match (EDM) custom sensitive information types.• Knowing your data with content explorer and activity explorer.• Publishing labels using policies (automatic).• Creating Endpoint DLP policies for Windows 10 (and greater) devices and for macOS devices.• Creating DLP policies for Microsoft Teams chats and channels.• Automatically classifying and labelling information in Office apps (like Word, PowerPoint, Excel, and Outlook) running on Windows and using the Microsoft Purview Information Protection client.• Extending sensitivity labels to Outlook appointments, invites, and Teams online meetings.

Supporting French, Italian, Spanish and English language speaking customers and responsible for executing the advanced delivery of the following services:• Copilot• Azure Active Directory (ENTRA ID)• SharepointOnline• ExchangeOnline• OneDrive4Business• Teams Core• M365 AppsI am also a Networking Specialist/mentor within the team.

Supporting French, Italian, Spanish and English language speaking customers and responsible for executing the delivery of the customer Deployment and Adoption Experience for Cloud Office 365/ EMS/ W10+W11 products with experience on the following: • Technical Expertise of Microsoft Cloud App Security, Azure Information Protection, Security, Intune, AADP P1 and P2, Hybrid Azure AD and Azure AD (SSO, Conditional Access, PIM, B2B and B2C), Microsoft Defender for Endpoint, Microsoft Defender for Office/Microsoft Defender for Identity, Microsoft Multi Factor Authentication, EMS, Exchange Online, SharePoint Online, OneDrive for Business, Data Loss Prevention, Windows 365.• Experience in Active Directory, SCCM, WSUS, troubleshooting and driving adoption across collaborative workloads in M365 like Teams, App-V, SC&I, PowerShell.• System Center Configuration Manager (SCCM) knowledge/experience: In place upgrade, tasks creations, deployment experience with Windows, Office, other apps.• Advanced networking skills: TLS, SSL, HTTP, HTTPS, TCP, switches, routers, firewalls, ExpressRoute, VPN concepts, network architecture, proxies, load balancer.• Microsoft 365 Copilot SME Onboarding Specialist, specialized with the support and onboarding customers into the technology. (Copilot for M365 Achiever Badge - Fundamental)

Romania

Helping Spanish/English/Italian/French speaking customers with the deployment, technical support, enablement of the following Microsoft365 cloud workloads:- Intune: MDM, MAM, AutoPilot, Windows Update for Business, Compliance and Conditional Access, publish and deploy certificates, RBAC, Scope tags, Azure AD group management, deploy app protection policies, deploy Win32 Apps, Tenant and Cloud attach, Microsoft Tunnel Gateway, SPCEP, PCKS Device Connect, Universal Print, Device enrollment- SCCM integration with Intune in co-management mode.- M365 Apps - Edge- Surface Hub- Windows365- Windows11- CopilotWorking together with the stakeholders inside and outside the company to drive a meaningful business impact whilst focusing on Zero Trust principles (AADP P1 + P2 deployment and enablement). Working closely with the Product Group on creating change requests on new implementations.

Supporting French, Italian, Spanish and English language speaking customers and responsible for executing the delivery of the customer Deployment and Adoption Experience for Cloud Office 365/ EMS/ W10+W11 products with experience on the following: • Technical Expertise of Microsoft Cloud App Security, Azure Information Protection, Security, Intune, AADP P1 and P2, Hybrid Azure AD and Azure AD (SSO, Conditional Access, PIM, B2B and B2C), Microsoft Defender for Endpoint, Microsoft Defender for Office/Microsoft Defender for Identity, Microsoft Multi Factor Authentication, EMS, Exchange Online, SharePoint Online, OneDrive For Business, Data Loss Prevention,Windows 365.• Experience in Active Directory, SCCM, WSUS, troubleshooting and driving adoption across collaborative workloads in M365 like Teams, App-V, SC&I, PowerShell.• System Center Configuration Manager (SCCM) knowledge/experience: In place upgrade, tasks creations, deployment experience with Windows, Office, other apps.• Advanced networking skills: TLS, SSL, HTTP,HTTPS, TCP, switches, routers, firewalls, ExpressRoute, VPN concepts, network architecture, proxies, load balancersResponsibilities:• Part of the Networking SME (Specialists) group where I assess customer's network score and based on their network configuration, I provide recommendations to improve cloud network scores and improve the connectivity to SharePointOnline, Exchange Online and TEAMS• Part of the mentoring program, mentoring new colleagues on operational and technical expertise• Lead a set of Microsoft 365 customers and partners through the Onboarding technical process• Plan, manage and execute a complete Onboarding experience for Cloud customers

Supporting French, Italian, Spanish and English speaking customers with Internet Explorer/Edge Legacy/Edge Chromium issues.Technical Skills used:• Technical expertise of Microsoft Internet Explorer technologies• Technical expertise of internet related standards and protocols (TCP, HTTP, HTTPS, SSL, HTML)• Technical expertise of internet development using HTML and Javascript• Programming skills with C# or VB.Net. C++ skills • Technical expertise of .NET framework on Assemblies/JIT compilation, managed Memory Management/Garbage Collector, BCL, Threading•Technical expertise of Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)• Technical expertise of IIS, AD, Group PolicyTools and troubleshooting used:• Fiddler, Network Monitor, Wireshark, Xperf, Insight, Debug Diag, ProcDump, HTTPWatch• Process Explorer, Process Monitor, Performance MonitorProjects in which I was involved:• Went onsite to customers to troubleshoot Browsers related problems.• Involvement and participation in the July 2016 Hackaton with the project “START – Stability Technology Analysis Revolution Troubleshooting” about a self-healing system that resolves crashes, hangs, performance issues on the OS before administrators need to be involved.• I acted as a mentor in the Microsoft Internship program in which my mentees got hired in the MACH program.• I have been a mentor and coach in the Opening Opportunities mentorship program which will begin in Sept 2016: this helps young people at an early age to dare to achieve more and to stimulate their growth mindset.• I acted as a buddy for the newcomers in the Browsers team both on the technical part and on the communication/soft skills on the French business.• I was the network & infrastructure topology lead for ROVDI projects for the French area within the Browsers team: this involves creating virtual machines, troubleshooting potential issues and configuring from scratch VMs.

Part of SUN Microsystems DISK domain, one of my main responsibilities as a Technical Support Analyst position was to handle Severity 1,2,3,4 Service Requests for Sun Storage (S1, T1, Sun StorageTek old series), 2xxx, 3xxx, 4xxx, 6xxx series and ZFS Unified Storage 7xxx Amber Road hardware products. Each severity (1,2,3,4) of a Service Request I handle within an established time-stamp and has to be compliant within Service Level Agreements (SLA), meaning I have to effectively use my time management skills work to ensure highest level of customer service and timely response.These support requests come in various forms and were not limited to live phone calls and electronic means.This position involved the use of English & Italian languages, troubleshooting skills in Solaris/UNIX/Linux, knowledge of Service Directories (Active Directory), HTTP protocols, Computer Networking (CIFS, ISCSI, SMB), analysis of customers'​ logs and analytics, remote replication, shadow migration, use of VMWare machines and escalating calls to the appropriate level, in a timely manner. The solutions I present to the customer will often take time to develop through research, collaboration or problem replication.In the past I have been a Network Attached Storage Technical Engineer, and in the last 2 years I was in the Midrange-Midvol group, providing support and coverage for English and Italian speaking customers, as well as providing weekend coverage for Italian customers for all DISK hardware products including SPARC, X64, SAND, Cluster, TAPE, Switch, Pillar.Responsibilities: I have taken some of my manager’s responsibilities during her almost 1-year maternity leave. This implied the following:• Entering in the weekly manager meetings to discuss Customer Satisfaction issues and surveys received from the customers and how to alleviate future potential CSAT issues.• Reviewing low grade surveys received from the customers, analyzing them and contacting the owners to fix future issues.

As a Customer Support Engineer I communicated through email and phone with clients from US and Europe for immediate investigation of various issues that occurred within the supported platforms by the company (content management system which provided end-to-end syndication, advertising solutions, content distribution through custom made Flash players). I have achieved considerable experience in talking with costumers, giving immediate feedback, and trying to resolve as quickly and efficiently as possible every single issue that occurred (re-encoding videos using On2FlixPro or troubleshooting inside the clients' platforms). If the issue was beyond my technical capabilities, I escalated further to the appropriate departments for further investigation. I had to play close attention to every little single detail, because sometimes the issues were complex, and they actually were internal customer environment issues. The bugs which could be reproduced were manually entered into bug tracking applications such as Jira and Bugzilla.East Vision Systems, www.eastvisionsystems.com Iasi (Romania) as a contractor for : Maven NetworksYahoo, Inc.

As a Quality Assurance Engineer, I had to perform functional/performance/integration/regression testing, creating test plans, strategies and scenarios in dealing with a large variety of products (from desktop, Internet media players to web applications). My logistic plans included coverage on almost all Operating Systems, Hardware configurations and browsers. As requested from various clients, my testing strategy included constant updates with my work progress, as well as very documented reports with test results. I have worked and tested various leading software/media players in the internet today: Akamai.com, thePlatform Media, Webtrends, Omniture, DoubleClick, Salesforce.com, MavenNetworks, Yahoo and have worked to maintain customer satisfaction for our clients in US and Europe. I have gained experience in detecting errors using Firebug and the Charles HTTP Proxy: HTML, CSS, Javascript, Flash, DOM.As each client is different and each piece of software/Content Management System/desktop environment had it own issues, I read, reviewed and analysed thoroughly consistent documentation before undergoing QA testing. The Quality Assurance position involved manually entering bugs into bug tracking applications such as Jira and Bugzilla, linking bugs and testing them on different OS & browser configurations.East Vision Systems, www.eastvisionsystems.com Iasi (Romania) as a contractor for : Maven NetworksYahoo, Inc.

European Studies, European Law

Bachelor Of Science (B.S.), Mathematics And Computer Science

Courses: computer programming (C, C#, C++), databases (MySQL), hardware architecture, networking, artificial intelligence, machine learning

Bachelor Of Arts (B.A.), Computer Science, Physics, Mathematics

The college of computer science at: http://www.liis.ro/explore.php is where I learned lots of programming, physics, math, english +.