I Recruit and Assess potential Volunteer Managers to work on Expeditions in Costa Rica and South Africa.I use my working knowledge of Raleigh Expeditions to promote the company‘s aims, values and achievements.

Processing Campsite bookings made via online booking system or verbally with customers over the telephoneRisk assessingComplaints ManagementTraining Staff and VolunteersManaging camping area to minimise overcrowding and double bookingManaging own workload effectively, particularly during peak timesIncreased shop turnover by approximately 100% on previous yearChecking in and out campersSet up of campsite at beginning of seasonClosing down campsite at end of seasonAnswering customer queriesStock controlCash handlingDaily bankingCleaning toilet and shower facilitiesCleaning camping pods and wigwamsGeneral onsite maintenance and tidying

Working on behalf of Jobcentre plus, processing online applications for Job Seekers AllowanceUsing of a variety of IT systems to contact customersAdherence to DPA, confidentiality and attention to detailManagement of and inputting appointments into external diaries.Aware of and adherence to KPIs and targetsPreparing written correspondence

Selling English Heritage Memberships to the publicAchieved 118% of sales targetDealing with a wide variety of customersFielding queries in a timely fashion, minimising impact on targetsDaily reporting of membership sales

Led treks through dangerous challenging rainforestSeconded to expedition leader position for two monthsOversaw a community building project for a remote villagePlanned and organised trekking routePrepared 18-25-year-old volunteers for arduous life in the jungleDemonstrated diplomacy whilst liaising and negotiating with local guides and populationManaged dangerous situations during difficult conditions in remote locationsPerformed risk assessments for trekking routes and building projects, including dynamic risk assessmentsEnsured all safety and medical care needs were met throughout the expeditionManaged youth development including social, mental and physical developmentPerformed acclimatisation and country induction training for expedition volunteersProduced a post-expedition report for Operations Manager and DirectorsDemonstrated excellent organisational skills, booking local transport and facilitiesResponsible for budget management and financial planning for the expeditionOrganised food supplies with minimal budget from various suppliers under difficult circumstances

Led treks through dangerous mountainous rainforestSeconded to expedition leader position for two monthsOversaw a community building project for a remote villagePlanned and organised trekking routePrepared 18-25-year-old volunteers for arduous life in the jungleDemonstrated diplomacy whilst liaising and negotiating with local guides and populationManaged dangerous situations during difficult conditions in remote locationsPerformed risk assessments for trekking routes and building projects, including dynamic risk assessmentsEnsured all safety and medical care needs were met throughout the expeditionManaged youth development including social, mental and physical developmentPerformed acclimatisation and country induction training for expedition volunteersProduced a post-expedition report for Operations Manager and DirectorsDemonstrated excellent organisational skills, booking local transport and facilitiesResponsible for budget management and financial planning for the expeditionOrganised food supplies with minimal budget from various suppliers under difficult circumstances

Organised treks for groups from adventure travel companiesPerformed client liaison on behalf of the adventure centreResponsible for the quality of clients holidaysPerformed manual handling of camping equipment and clients’ luggageOrganise and procure food for the trips often from locals speaking a different languageResponsible for managing the trip’s budgetNegotiated and booked facilities for clients, such as hotelsSupervision of clients during activities such as quad biking and kayakingResponsible for logistical planning, including management of equipment

Planned and led three 240km treks in Namibia through difficult and dangerous terrainResponsible for logistical planning, including food and firewood dropsNegotiated with local guides and population effectively despite language barriersKept the trek progressing even when contact with HQ was lostPerformed dynamic risk assessmentsProduced youth development plans and reportsProduced a post expedition report for use by the expedition leader and operations managerResponsible for budget planning and adherence

Performed the role of Logistics Manager in Ghana providing support to seven project groups simultaneously, each with varying priorities, goals and needs.Also led two trekking groups in challenging mountainous terrain

Supervised staff, including provision of trainingIntroduced new product lines, managed stock control increasing sales by 83%Key holder for campsite reception and shopResponsible for stock control and merchandisingLived on site and was available for on-call dutiesResponsible for banking and processing campsite bookings

Volunteered on a Raleigh International expedition where I helped build a school, worked in a National Park and took part in an adventure phase where I trekked, canoed and rock climbed