Alex Serafin Email & Phone Number

Irvine, California

Relocation Professional/Mortgage Banker/Tech Manager

California

Irvine, CA

• Overall responsibility for managing the day to day activities of International Client Services team
• Report to VP, Client Services and Administration and provide regular feedback on progress and processes of personnel
• Responsible for new client implementation, such as participating in “Start-up” meetings and process application
• Manage key International and Domestic client relationships for Los Angeles Business Unit
• Ensure file invoicing completed timely and accurately by requiring deadlines and audits
• Work with numerous business units to develop strategies regarding managing clients

Irvine, CA

• Responsibilities included managing complex range of relocation services with a minimum total billing of at least $1,000,000.00/year
• Worked closely with relocation service providers to ensure clients receive best in class service at most competitive prices
• Developed management fee for multitude of relocation services and quoted clients and customers
• Administered company quality program
• Primary point of contact between customers, clients and management
• Maintained files according to company guidelines through time texting and communication records

Irvine, CA

• Responsibilities included providing, maintaining and promoting excellent Customer Service, in accordance with company guidelines
• Ensuring that all written and verbal communication is in a manner suitable to the quality image of the company
• Managed ongoing relationship of provider, agent and supplier relations
• Managed and Coordinated assigned customers and their relocation services
• Monitored relocations in process and solved routine day to day concerns and issues as they arose

Working with members to assist with replacing membership cards and returning merchandise.

Fire Science/Fire-Fighting

General Education