Alex Serafin Email & Phone Number

Irvine, California

Relocation Professional/Mortgage Banker/Tech Manager

California

Irvine, Ca

• Overall responsibility for managing the day to day activities of International Client Services team• Report to VP, Client Services and Administration and provide regular feedback on progress and processes of personnel• Responsible for new client implementation, such as participating in “Start-up” meetings and process application• Manage key International and Domestic client relationships for Los Angeles Business Unit• Ensure file invoicing completed timely and accurately by requiring deadlines and audits• Work with numerous business units to develop strategies regarding managing clients• Conduct Quarterly Performance Appraisals for team of 8• Provide regular reporting to clients and management related to client Spend, Initiations and Statuses• Consult with VP of Supply Chain, VP of I.T. and VP of Global Compensation Services on RFI’s, RFP’s and Start-Ups• Responsible for team building, morale, motivation, problem resolution and performance management• Ensure the appropriate distribution of information from Corporate to Client Services team

Irvine, Ca

• Responsibilities included managing complex range of relocation services with a minimum total billing of at least $1,000,000.00/year• Worked closely with relocation service providers to ensure clients receive best in class service at most competitive prices• Developed management fee for multitude of relocation services and quoted clients and customers• Administered company quality program• Primary point of contact between customers, clients and management• Maintained files according to company guidelines through time texting and communication records• Maximized profit opportunity on each relocation within scope of service provided

Irvine, Ca

• Responsibilities included providing, maintaining and promoting excellent Customer Service, in accordance with company guidelines• Ensuring that all written and verbal communication is in a manner suitable to the quality image of the company• Managed ongoing relationship of provider, agent and supplier relations• Managed and Coordinated assigned customers and their relocation services• Monitored relocations in process and solved routine day to day concerns and issues as they arose

Working with members to assist with replacing membership cards and returning merchandise.

Fire Science/Fire-Fighting

General Education