Spearheaded the conception and execution of a comprehensive financial feature suite while overseeing seamless integration into BuildBook's platform, covering estimates, budgeting, billing, expense management, change orders, invoicing, and payment processing via ACH and credit cards. Optimized product monetization and conducted market research and competitive analysis.• Led a cross-functional team to deliver high-impact product features, ensuring collaboration and alignment between engineering, design, marketing, and customer support teams.• Utilized both quantitative and qualitative data to drive informed product decisions, ensuring alignment with customer needs and market trends.• Defined and managed the first early access programs at BuildBook, including Alpha, Beta, and General Availability (GA) stages, to gather user feedback and iterate on product features effectively. • Partnered with senior leadership to identify, pitch, and shape features based on customer feedback and business needs.

Directed product development, managed customer feedback, and implemented agile Kanban processes. Led product demos, high-touch onboarding, and customer training sessions. Engaged in business development activities, including market research, finance, operations, and marketing, to ensure alignment with the company's vision. Served as Product Manager and assumed various responsibilities, including process development, customer feedback management, product roadmap creation, wireframing in Figma, and agile Kanban-led product development. Collaborated with customers to analyze processes and recommended best practices.• Established a cloud-based B2B SaaS platform targeting project management/business process management markets.• Enhanced platform visibility by utilizing SEO tools like Google Analytics, Google Search Console, and Ahrefs.• Contributed to the growth of the SaaS platform from inception to $10K MRR with less than 1% churn.

Facilitated user story sessions with clients to outline product roadmaps and MVP scope. Developed agency’s technical strategy and designed technical solutions for client software projects. Oversaw company-wide Project Management software platform. Created the company's technology vision and strategy in alignment with business goals.• Doubled project efficiency by implementing agile methodologies, including Scrum and Kanban.• Established and streamlined software development process for all client engagements.• Played a key role in securing major clients such as Baked by Melissa and Overpass.

Led a team of eight project managers, defined departmental strategy, and implemented project management software. Sourced, tested, and deployed documentation tools and best practices for project management. Reviewed and refined existing project management processes and methodologies. Identified customer requirements for mobile, web, and responsive applications. Collaborated with customers and key stakeholders to define project scope, budgets, requirements, and timelines. Applied both Waterfall and Agile project management methodologies. Created information architecture, site/application maps, wireframes, and rapid prototypes for mobile and web applications.• Attained customer satisfaction by offering excellent service to key clients, including Johnson & Johnson, Avaya, Chobani, PVH, Philips Lighting, Asurion, Sprint, AT&T, Verizon, Boost Mobile, and Virgin Mobile.• Secured new and follow-on projects by managing the creation of statements of work and contracts.• Drove professional development by mentoring project managers in a technical environment.

Response Companies is a recruiting and advisory services firm specializing in Accounting & Finance. Managed all in-house and third party software projects including vendor relations, development team, support, training, and documentation• Proposed, planned, and managed development of web-based applicant management system saving $60,000 in annual expenses • Executed complete software development life cycle including requirements, design, implementation, testing, deployment, and maintenance • Created software documentation including version tracking and user guides• Conducted in-house training for all software and web-based systems for recruiters, administrators, and executives • Wrote and produced training materials including handouts, worksheets, and power point presentations • Designed and developed six in-house websites• Consistently met deadlines for development projects within budget requirements

IAC is a technical provider simplifying the acquisition of high quality, multi-vendor communications and data solutions.Supported the internal LAN/WAN networks including Windows 2000 Server, Active Directory, and all telecom/network hardware.• Implemented internal LAN/WAN documentation and maintenance schedule• Managed firewall configuration, security rules, and VPN tunnels• Installed customer networks including data/voice cabling, hardware, and maintenance• Provided technical expertise to the sales team directly contributing to revenue generation• Designed and maintained company websites and remote web servers including POP/IMAP service