Alex Shaffer Email & Phone Number

Orlando, Fl, Us

Lake Mary, Florida, United States

Lake Mary, Florida, United States

Operational Product Launch Readiness: Responsible for development, implementation and execution of launch readiness plans for new products & features to ensure customer support teams, legal, compliance, and backend operations teams are fully prepared with sound strategies Communication: Internal:-Creating internal communications to explain new products and featuresExternal: -Drafting customer communications in collaboration with content, customer support, legal, and compliance teams for in-app messages, email campaigns, and direct customer support communications -Preparing public facing customer support resource articles including FAQs, walkthroughs and education materialsStrategy Implementation & Resourcing:Processes: -Adapt, update or create new processes for operations teams impacted by new products or featuresSupport: -Develop written standard operating procedures and customer communication guidelines for customer support staff including building internal FAQs and resources for awareness-Identifying tradeoffs through data analysis, resource allocation, listening to feedback from operations, OpEx considerations-Developing analytical understanding of internal processes to identify operational efficiency opportunitiesMetrics & Analytics:-Strategizing operational metrics to track KPIs, risks and resources in collaboration with operations, data science, and product teams. Agile Iteration & Feedback:-Establishing and facilitating feedback loops through gathering insights from frontline customer support agents, quality assurance, operations, and data science teams to improve products and features-Story telling through data to outline opportunities for operations, product, and engineering teams-Conducting post launch debriefs to identify wins & misses

Lake Mary, Florida, United States

-Mastered Account Operations tasks including: New Account Application Processing, Name Changes, 3210/407 Duplicate Statement Processing, and Broker Feed. Conducted customer support through email for all new accounts related tasks-Selected for Product Operations Rotation Program in early 2022 (Internal Internship for high performing associates to gain career experience outside of their department)-Contributed significantly to internal service migration impacting 25M customers facilitating feedback from agents and contractors identifying software bugs and missing components

Lake Mary, Florida, United States

New Account Applications-Became expert at identity verification documents,manually verifying Government Issued IDs, Social Security Cards and Bank Statements-Manually processed 50K+ new account applications-Developed foundation in understanding FINRA 2090 Know Your Customer rules and regulationsHighlight-Earned full-time employment offer after six months as full-time contractor

Altamonte Springs, Florida, United States

Altamonte Springs, Florida, United States

Winter Garden, Fl

Orlando, Florida Area

I coordinate with entrepreneurs that want to turn their ideas into web and mobile applications. I develop a product strategy that is creative and unique to accomplish the business goals of each application. I work closely with clients bringing their idea to life through each of step of the development process.

Orlando, Florida Area

I am the bridge between software and business development at Texting Base. I work closely with our engineering team to make sure that we accomplishing our business goals within the product. Product ManagementUser Interface User Experience User Acquisition Marketing Coordination

Web Design & Development, Web & Digital/Multimedia And Information Design

I attended Full Sail University from February 2012 to March 2013. I completed several classes in pursuit of my bachelors degree. During my.

Education record