Aleksei Strelov Email & Phone Number

Serbia

Kyiv City, Ukraine

Network Operation Center Analyst Tier 2 responsibilities • Provide escalated Network Operations Center technical support for Klik MSP customer service base. • Provide escalated triage of all incidents, requests, and alert tickets to determine support required. • Monitor the Network Operations ticket board for Monitoring alerts and triage inbound notifcations properly. • Apply best practice troubleshooting techniques to identify problem, investigate cause and recommend solution. • Document incidents and requests and alerts in ConnectWise managed ticket system, record actions and follow up on deferred actions. • Keep customers informed of progress and status of calls/tickets throughout resolution. • Collaborate with customers and co-workers to diagnose and resolve problems. • Ensure ticket queue has accurate statuses on tickets. • Troubleshoot, analyze, resolve, track, escalate and document all incidents and request and alerts. • Incidents and alerts will be resolved on first contact when possible, leveraging the supported remote desktop control application and other systems as appropriate. • Resolve customer issues within SLA MTTR timeframe or escalate for resolution following documented escalation procedures and process. • Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps. • Assist and participate on new projects from the Network Operations center manager or lead when assigned. • Respond to users in friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLA’s. • Maintain all Network Operation Center Metric’s and KPI’s

Working for MSP: supporting users on the first line and resolving monitoring alerts issues

Kiev Region, Ukraine

Managing of service department, which is responsible for technical support, repairment for warranty, selling of spares and services (adjusting and renovation of equipment, help with commissioning on the customer site) for HVAC equipment.

Украина

Technical service and support for abroad partners and customers

Украина

Facility management, engineering maintenance

Maintenance of gates, doors, cargo handling equipment, scissor lifts in two warehouses in Brovary district

Украина

shift supervisor, repair and adjust specialist of holographic and printing equipment, operator of printing machines

Master'S Degree In Chemical Technology, Polymers Processing Technology

Activities and Societies: I worked in Gammagrafik since 3-rd year of education

Associate Degree, Operation Of Automated Thermal Power Equipment On The Power Plants

Activities and Societies: