Known for the ability to solve complicated IT problems that others can’t solve. With 17+ years of network administration, technical support, and project management experience within customer-centric technology, academic, healthcare, and financial organizations, I’ve been able to call on my past to find breakthroughs in seemingly unsolvable situations using my previous experiences and various superpowers. For example… • Clutched victory from the jaws of defeat by championing a solution for a cloud migration project and saved the client relationship. Implemented a one-off solution for their remote environment to allow the company to use SharePoint and OneDrive within a system that did not support it. Implemented the solution over the weekend, tested, and saved client relationship.• Used X-Ray vision to find possible issues with infrastructure. Client requested development of a web-based program. Analyzed the contract and uncovered this was costing my company money and there was a need to increase billing for over 70 seats. Met with the client to address their needs and reworked the contract to meet their needs, improved employee effectiveness, and decreased revenue loss for the company.• Always fearless when giving the bad news that’s good to know. Onboarding companies and reviewing their setups has led to a lot of difficult conversations regarding infrastructure and security. My ability to work with people and understand their systems has allowed me to create positive results from these difficult conversations and create projects or opportunities for my company to sell.• Leap tall buildings in a single bound. Well, that’s not true. But everything else is.My strongest superpower is my creative problem-solving ability. I have a track record of developing and implementing innovative technical solutions to help drive efficiency, reduce cost, optimize performance, and facilitate growth. I’m an adaptable and committed team player entrusted to lead several complex and transformational initiatives.I'm a customer-centric professional with solid communication skills and often called on to provide coaching and training for diverse audiences, including users, clients, executives, engineers, and help desk professionals.I'm process and detail-oriented and focus on finding ways to make things more efficient. I'm a quality-minded analyst with an aptitude for identifying and implementing process and technology improvements to help automate, streamline, and scale operations.If you would like to discuss any IT challenges you’re having, please reach out to me.