Alex Swift Email and Phone Number

Responsible for the business operations of a multi-site restaurant, cafe and catering business and its staff.Planning and organising the activities of the businessStrategic developmentResource ManagementHR ManagementPayroll managementExternal Liaison with partners, suppliers and customersContracts and LeasesWebsite design and content managementSocial Media managementData analysis and tracking e.g. finances, sales, expenses, costs etc.Budget managementEpos configuration and managementIT management and administration

Responsible for the IT Service operations for all GP practice sites within the Vale of York and Scarborough & Ryedale Clinical Commissioning Groups (CCGs)

Responsible for the IT Service operations for all GP practice sites within the Vale of York and Scarborough & Ryedale Clinical Commissioning Groups (CCGs)Management of engineers across North Yorkshire to ITIL standards, ensuring operating standards are applied and SLAs and KPIs maintainedLiaise and engage with multi-disciplinary teams across multiple sites and organisationsManage the performance, development and review of teams across a large geographical areaAccount Management of multiple GP Practices across the regionManage service desk-allocated work through complying with operating standards and targets, escalating incidents as required and transferring incidents and problems between teamsProvide specialist advice to customers and staff across the region in IT issuesRisks and Issues managementCompile reports and articles for internal and external distribution

Providing training and support to internal and external clients of the enterprise architecture software platform Providing account management of product solutions for clientsBuilding and maintenance of company support forumMaintenance of company LinkedIn pages

Providing supply teaching to various Primary schools in North Yorkshire.Experience of teaching all year groups, from Year 1-6.

Qualified Teacher for UK Primary SchoolsUpper Primary covering Key Stage 1 and 2 (ages 5-11).Curriculum strengths: PE; IT; Literacy; Music

Developing the business plans and management strategies, driving sales development, strategy planning and project management of the IT service support company.

National University of Rwanda Pedagogic Consultant 2008-2009Headhunted by the Head of CPD to work on a Rockefeller bid to promote our Post-graduate Certificate in Academic Practice (PCAP) based on ICT/e-learning in pedagogic deliveryProvided a range of ICT/e-learning support and insight to support in the pedagogic delivery in a series of challenging assignmentsTaught seminar and 1:1 sessions delivering pedagogic materials to senior and experienced members of the University (sometimes without the Internet or power); challenging and hugely rewardingNetwork Support & Operations Manager 2004-2009Further promoted to manage a team of analysts and control the maintenance of the IT platform delivering support for 700 staff and 6000 students, on and off-siteProvided departmental policy and strategy documents; key member of the senior member of decision making and guiding process teamCreated and published user documentation, plus newsletters, articles and copy for publicationsProject managed rollout of student desktop for each academic year and the replacement of PCs across campusPioneered the University's WEEE compliance, initially with a charitable link with Ghana and then latterly with a cost-free solution to the University and maintained 'green' and ethical credentials. Responsible for the creation and maintenance of the IT asset management system across the siteInstrumental in the facilitation of the purchasing system, specifying all hardware and softwareTrained and developed the team with additional responsibility for training the Library Department in the delivery of front-line servicesActively engaged with the student community via work with the Students' Union representativesAdditional responsibility as Line Manager to the Head of Print ServicesProject managed the replacement of photocopier contract with a new networked, integrated print and copy solution with online card-based payment solution with upgraded print room

Key member of a 5-strong team and jointly responsible for the maintenance and implementation of a mixed Novell/NT network supporting over 500 staff and 4000 studentsControlled the implementation of Exchange Server, PDCs, BDCs, DHCP, TCP/IP, Print QueuesMaintenance and troubleshooting software applications including NT 4, Win 3.1/95/98/2000, Office 97/2000/XP, Outlook 2000, Pegasus, Dell Optiplex, Dell Latitude, DDi, Zydec and HP printers; Undertook PATS testing and purchasing system administrationSolely responsible for the entire Ripon campus on a 2-3 day a week basisFrequently called upon to utilise advanced service skills to assist the most challenging usersSuccessfully delivered Windows 2000 migration project:Key member of the team which took a mixed Novell/NT server network with Windows 3.1, 95, 98 and NT4 workstations on two separate sites on to a unified Windows 2000 domainThis major project impacted the whole site and the student and staff network remained live whilst the new structure was created Hard work and success rewarded with additional responsibility as Migration Project Co-ordinator and completed the project on time and budget with minimal disruption

Provided a diverse range of IT sales support in a customer-facing role Responsible for IT support within the building and helped other stores to resolve IT problemsVOLUNTARY ACTIVIESYork St John University Non-academic Staff Governor 2004-2009Elected as the sole Non-academic Staff Governor in 2004 and re-elected in 2007Relayed governance issues to the non-academic staff of the University and brought relevant issues to the Governing body Developed social networking skills and obtained an holistic insight into the operations of the University and a broader understanding of corporate strategyReceived formal Governor training, sat on a variety of Committees, attended events and dinners