Alex Bowden Email & Phone Number

North Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

*Multi-purpose role which includes formalizing the broader PMO within a growing organization, building operational efficiencies, along with managing customers and projects*Lead PMO function, including implementation of PMO methodology and standards including templates, tracking, training and adherence *Responsible for resource allocation of 14 permanent employees and 15 contractors*Lead business improvements focused around the PMO *Review all SOW’s to ensure we are able to commit to client commitments with the resources available at the requested time and to validate all effort estimation calculations are accurate *Cross sell technologies and build partner relationships *In addition to leading the PMO function, successfully manage external client projects with a focus on network security, firewall implementations, OT and Security assessments, and penetration testing*Average a rating of “highly satisfied” on project management CSAT surveys*Took on 18 implementation projects within my first week on the role; all the projects were completed with client satisfaction and several clients have requested to continue working with me.*Selected from pool of 38 to participate in iON’s organizational process improvement committee

Vancouver, Canada Area

*Worked with the Sales team to onboard and integrate new clients and develop existing client relationships*Created the first ever formalized Service Delivery methodology, including project management templates such as project kick-off, project close out, status reports, budget tracking, WBS*Implemented a project portfolio tracker to assist with internal reporting requirements*Developed a formalized sales funnel and statement or work review process *Implemented, trained and maintained employee adherence for internal applications include Docusign, Forecast, Teamwork, BambooHR*Successfully managed up to 15 client projects at any time with budgets ranging from $10-100K with a focus around network security, firewall implementations and unified communications *Oversaw development and implementation of project plans, ensuring objectives, deliverables, and schedules met contract requirements*Assisted in the hiring of all new employees, regardless of position or function*Managed resource forecasting and allocation on an organizational level*Developed CSATs to monitor and maintain customer satisfaction surveys and ratings *Developed a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors by ensuring the timely and successful delivery of our solutions according to customer needs*As the primary contact for any client service requests, issues and concerns, I built customer relationships and continuous positive customer experiences by understanding the needs of the customer, reinforcing brand loyalty, and managing service and support teams to solve customer problems

Vancouver

*Hired as the first permanent employee of the organization*Established brand guidelines and best practices such as email signatures, LinkedIn profiles, logos and business cards for better brand consistency *Built a formalized and standardized recruiting process including interview templates, job descriptions, HRIS, recruiting platforms and onboarding*Wrote policies such as Respectful Workplace Policy, Employee Handbook, Mission Statements and Values*Streamlined internal and external financial organizational processes such as invoicing, purchase orders and quotes through Quickbooks *Engaged with internal and external stakeholders on a daily basis to ensure client and consultant satisfaction was achieved *Evaluated and implemented the first ever benefits program in Wirefire history*Created monthly partner meeting and weekly consultant status reports to open lines of communication*Initiated the B-Corp Certification process and achieved a total of 72 points out of 80 points required before handing project off*Responsible for all internal communication and office responsibilities*Implemented Bitrix24, an internal communication, HRIS and CRM tool within my first month of employment *Successfully managed up to 10 projects at any time with budgets ranging from $10-100Kwith a focus around network security, firewall implementations and unified communications

Vancouver, Canada Area

*Supported 53 hiring managers, equaling 48% of the business, with groups in Enterprise Sales, Customer Success, Customer Support, Marketing, Online Revenue and Revenue Operations *Completed end-to-end recruiting including sourcing, screening, interviewing, references and offer negotiations for our Vancouver, San Francisco and Brazil offices for mission critical Go-To-Market and revenue generating positions *Contributed to the hire of 183 employees, with 73 of those through a 360 desk *Completed weekly business group meetings in order to proactively stay on top of headcount needs, business requirements and address any hiring concerns*Spearheaded a global Reference Check Compliance project in accordance with SOC2 compliance which involved analysis of NA, APAC and EMEA processes, process development, deck preparation, launch and follow up audit*Assisted with the onboarding of new team members, specifically focusing on ATS workflow, best practices on scalability and time management

Vancouver, Canada Area

*Developed, nurtured and maintained working relationships with candidates to assist them in their career development*Collaborated with Account Managers to devise recruiting strategies designed to identify top talent, target skill sets, and assess clients’ staffing requirements using a proprietary resume and information database, LinkedIn, Boolean searches and various other sourcing tools *Completed necessary pre-employment processes including screening interviews, reference checks, technical assessments and background tests*Negotiated wages, benefits, and other terms and conditions of employment with candidates*Maintained relationships with IT industry contacts to provide customer service, offer/gain industry knowledge, and obtain referrals and sales leads*Part of training team for new recruiters, on-boarding and development*Led meetings on recruiter company initiatives*Communicated effectively with others in order to create a productive and diverse environment

Vancouver, Canada Area

*Coordinated and implemented communication initiatives including advertisements, publications and other printed materials *Utilized my strong communication, writing and editing skills to effectively deliver marketing messages within prescribed corporate style and standards, space requirements, and other specifications *Followed up to expedite creative progress, production, delivery and distribution of communication tactics within time, budget and defined quality targets and standards

Toronto, On

HUMAN RESOURCES RESPONSIBILITIES*Worked closely with and reported directly to the President and Director of Culinary Development*Created a uniform, standardized approach to interviewing by developing an interview questionnaire*Organized hiring fairs, developed job descriptions, interviewed prospective candidates, attended university fairs, arranged contracts and prepared and executed training materials for proper onboarding*Assisted the development of a 360 degree performance review for a revised evaluation process*Supported the functionality of the business by providing administrative support by scheduling all meetings, taking minutes, preparing presentations, answering phones, organizing holiday and staff gatherings, and responding to all feedback, questions and all other inquiries MARKETING RESPONSIBILITIES *Key project member of strategic task force that worked on repositioning and rebranding 5 high profile restaurant brands in downtown Toronto *Oversaw all marketing initiatives for a cohesive brand approach*Independently coordinated several projects and initiatives to improve the efficiency of the business. Relevant examples include: -successfully launched an online ordering system -developed a robust critical path discipline that coordinated projects to be delivered on time and on budget-coordinated Brand Identity Models and supportive training to operationalize key strategic thinking into day to day success -updated and maintained all websites for up to date display of information*Supported functionality with additional responsibilities including writing biographies, proof reading all menus and marketing initiatives, responding to all feedback, questions and inquiries and providing administrative support