Alex Toole Email & Phone Number

Establishing the direction and vision for my agency Facilitating insurance and financial services transactionOversight of the daily operations of an insurance agency (accounting, administrative and staffing)Marketing and selling the insurance and financial services offered by State Farm Insurance (Auto, Fire, Life, Health, Bank Products and Mutual FundsMaintaining licenses for Property, Casualty, Life, Health, Series 6 and 63

Managing five (5) Milwaukee Career Center staff members (hiring/termination decisions) and resourcesOverseeing participant assessments, job opportunities and workshopsImplementing and leading the successful up linking of the mobile kiosk, two (2) dedicated job lines and the Youth Job Source website Cultivating interdepartmental relationships with other program managers and directorsReporting monthly statistical information

Recruited by Vice President of Operations to enhance, primarily, team performance, professionalism and increase quality of service delivered by a staff of seven (7) front line customer service representativesImplemented conceptual plans for customer service flows to ensure efficiency and accuracyDeveloped timetables to provide feedback to all customer service staff including a review of goals and expected outcome objectivesProvided orientation to new program staff to include all regulations and guidelines of service, as well as the range of programs available at YW-WORKSProvided direct program supervision for the Customer Service Representatives (7), Resource Specialists (3), Emergency Assistance Specialists (2) and the Client Registration Specialist (1) and others as assigned by the Section Manager. Included staffing decisions (hiring/termination decisions)

Welfare to Work ProgramRaised ($25,000) Cash Match for the Welfare to Work ProgramExceeded performances goals (80%) for participant enrollment and full engagement in the Welfare to Work program.Generation of invoices, payments and service strategies for AODA treatment agenciesMonthly Reporting and Eligibility Determination for Satellite Childcare, Workforce Attachment and Advancement, Welfare to Work, Wisconsin Correctional Services; Learning for Life ExecutiveOversight of fundraising campaign ($42, 000) for the various Education Division ProgramsDeveloped a 250 person Speaker's Bureau for the Education Division ProgramsExceeded membership goals in Education Division Programs by 25% (3400 to 4250)

Bachelors Of Arts, Foreign Language - French

General Studies

Education record