Alex Townes Email & Phone Number

Enjoying life.

Dallas, Tx

*** Iris for Accountable Health Communities (AHC) program • Leveraged Iris product knowledge to implement Iris product at seven clinical sites to support the AHC program• Wrote detailed requirements specifications for changes to the Iris product to support AHC requirements.• Oversaw multiple Iris releases for AHC including testing, technical trouble shooting and issue management• Defined data model and developed related management and operational reporting using MySQL, Excel and Power BI*** Iris Product Definition and development• Developed initial use cases for the Pieces Iris product by collecting requirements from customers and stakeholders based on overall concept to create a cloud based, multi-tenant Case Management System that securely shares information between community-based organizations and hospitals• Completed market analysis and comparison of features/functions with other case management applications• Defined long and short-term product roadmaps for a 3-year product delivery cycle, including technical approach• Served as primary communication / liaison between customers, stakeholders and development teams• Followed Agile/Scrum methodology to deliver the product in eight product releases over three years• Authored product requirements and detail design documents that defined business logic, process flows, data definitions UI/UX mock designs and acceptance criteria for all components of the software • Created JIRA stories that could be delivered within a sprint for engineering team review / use• Worked with engineering team to clarify the requirements during backlog grooming and sprint planning, making trade-offs of functionality vs technical difficulties vs delivery goals as needed • Performed final acceptance tests and signed off on all delivered functionality• Named on four patents related to Pieces Iris product

Dallas, Tx

• Assisted UPS Store Owners who bought my previous printing business to identify new business opportunities for selling design and printing services to small businesses. Increased product line revenue by 500%

Dallas/Fort Worth Area

• Led the collection and definition of requirements to replace multiple cost accounting systems with one integrated application to compute inventory standard cost and cost components. • Worked as a cross functional team of 20 Senior TI Accounting and IT professionals who were experts in their specific area of the business across all of TI who provided key knowledge about the subject area and current applications • Completed documentation of high level requirements and overall objectives to be met by the project• Documented the overall goals, deliverables and roadmap for execution with estimates of effort/cost for each phase• Project completed with approval for development funding by senior business and IT management

Dallas, Tx

• Business Owner/Entrepreneur of multiple business ventures including a $350k/year restaurant operation and a $220k/year international franchise, specializing in graphic design, printing, packing/shipping and other business services• Contributed in all aspects of the profitable businesses including website development, marketing, management, accounting, and product graphic designs using Adobe CS

Dallas/Fort Worth Area

• Responsible for all technology aspects for three diverse small businesses that encompassed a Career Counseling practice, a Marking Consulting business and a Speech Therapy practice• Worked directly with owners to understand the diverse business requirements and develop technical solutions• Created the company websites, defined client information databases, developed marketing campaigns

Dallas/Fort Worth Area

• Led teams in the analysis of requirements for large scale global ERP (SAP) implementations and worked to implement solutions for multiple Fortune 100 companies• Managed cross functional teams of over 100 people working on TI’s global ERP implementation• Handled all release activities and negotiations with the client and change review board on bug fix and release contents• Managed multiple development teams building Interfaces, Conversions, Reports, and Forms• Onsite coordinator for SAP system implementation in Japan for two major releases, working directly with client senior management

Dallas/Fort Worth Area

• Held multiple senior leadership roles in application development over twenty years• Led analysis of requirements for Semiconductor systems in Japan and Asia Pacific• Led business analysis and development of a custom Accounts Payable system for TI• Led business analysis and designed and implemented a custom Accounts Receivable system for TI• Created and led Financial Systems Re-engineering organization• Led team to define requirements, design, develop and implemented a new Cost Management System• Managed all IT organizations in Japan with 80 people in five sites. Served as communications liaison to corporate and interface to senior TI Japan management• Managed Semiconductor Marketing Systems organization of 25 people developing new applications and supporting product maintenance• Elected by peers as Senior Member Technical Staff

Ms, Operations Research

Bs, Mathematical Science