Alexus Simpson Email & Phone Number

Columbia, SC, US

United States

• Provide courteous, efficient, and professional customer service to inquiries, address and resolve promptly
• Verify the quality of problem resolution, changes, and enhancements, and monitor trends
• Assess caller's knowledge and translate information when aiding
• Assign service issues to other team members, co-ordinate problem resolution and the implementation of changes according to established change processes, integrate all information sources when aiding clients
• Ensure change activities are performed on time, at minimal business risk
• Monitor resources to ensure application/technology delivery

United States

United States

• Assist patients with registering to the Emergency Room.
• Assist patients with updating and verifying personal information and insurance.
• Collect co-pays and/ or bill for services rendered during the Emergency Room visit.
• Assist doctors, nurses, and residents with patient’s charts and medical background.
• Process patient records for future visits with consents for current visits, and valid insurance.

Assist with selling urban clothing and shoe wear.Assist customers with outfitting attire and preparation for events.Manage company inventory in supply rooms and on the floor.Maintain store cleanliness and displays to enhance customer experience.

• AT&T
• Assisted customers with unified bills through AT&T suite of services (DirecTV, Uverse TV, Uverse Internet, Uverse Phone, and Wireless).
• Removed services from customer accounts as needed.
• Submitted escalations for needed accounts.
• Provided promotional options to keep customers from cancelling accounts.

• USAA
• Assisted members in problem-solving or registering online accounts.
• Reported fraud for members’ claims.
• Assisted members with sending in identity and military verification.
• Updated personal information on member profiles.
• Assisted co-workers as a Subject Matter Expert (SME) on the floor.