Alex Usov Email & Phone Number

San Francisco, Ca, Us

Planned and executed the 3-5 year IT vision for the company. Managed multi-million budget. Oversaw the execution of IT and Security projects and integrations. Led and mentored a team of 6 IT admins and specialists, two site admins, and oversaw contractors’ performance around the globe in multiple office and coworking spaces.Key Achievements:⍟ Reduced cost of IT spending by 25% optimizing SaaS license and asset management.⍟ Established the IT Security program, and created response playbooks.⍟ Guided the IT Business continuity and disaster recovery efforts.⍟ Played a key role in obtaining SOC2 Type 2 certification and establishing auditing guidelines.⍟ Established the vendor management program and data governance procedures.⍟ Standardized Knowledgebase, and implemented documentation best practices.⍟ Consolidate the company planning and execution to the Atlassian project management tools.⍟ Improved communication and agile practices between RND, PMs, Sales, and Marketing by creating a simple work request and execution framework. Reduced response and resolution time by 30%.⍟ Replaced legacy and on-site systems to become location independent to allow remote-first culture.⍟ Reduced employee onboarding and off-boarding by 95% (zero-touch) ⍟ Implemented continuous feedback programs both internally and with our customers.⍟ Established a personal development path for team members.Maintained 97% user satisfaction and 99.9% uptime of IT assets.Expertise in automating IT infrastructure including OKTA, JAMF, Munki, ERP, Microsoft Endpoint management, AzureAD, Sentinel, Fortinet, Zscaler, Zoom, Gsuite, AWS, Slack, GCP, Cisco, Meraki, HiBob, BambooHIR, Guru, Atlassian, Jira, Confluence, Atlas, Statuspage, OpsGenie, Airwatch, Halp, Guru, Knowbe4, DKIM, SPF, DMARC, SEIM, Malwarebytes, Sophos, ERP, LMS, CRM, Splunk, Jenkins, Malwarebytes, Uptycs, OSquery, Kolide, Office365, Netsuite, Ringcentral, Nice, PagerDuty, Panorays, Zendesk, Freshservice, A/V systems, VMware.

San Francisco, Ca, Us

As IT Manager, I built the IT function in multiple offices to provide follow-the-sun support by the distributed IT teams, established roles and responsibilities, tiers of support, metrics and values for the teams. I managed a team of four Admins and oversaw the core IT systems such as identity and access management (IAM), network infrastructure, telecommunication and ensured availability of resources for remote access.Security✔ Mitigated data leaks, unauthorized access and unapproved purchases by implementing a moderate shadow IT and DLP.✔ Moved to SAML based authentication with 2FA for all critical or sensitive systems.✔ Removed admin rights from Macs and Windows devices and implemented self service for all software installations and other day-to-day operations.✔ Implemented Vulnerability scanning of end-user devices, servers and network infrastructure.Productivity✔ Reduced employee onboarding and offboarding time by 95% by implementing zero touch deployments, home equipment delivery, self paced training and automatic license provisioning.✔ Reduced time to resolution by up to 40% while maintaining a 97% satisfaction rate by promoting self service, automation bots to perform repetitive tasks and implemented a continuous feedback loop with our end-users.✔ Initiate the productivity training program IT Infrastructure✔ Oversaw the implementation of asset management, BYOD and integration with procurement system, standardized hardware.✔ Provided 99.999 uptime of telecommunications systems by simplifying the setup of all conference rooms and bringing the time for a new setup to less than an hour.✔ Implemented ITSM based on ITIL best practices and documented procedures and standardized Implemented monitoring system and alerting systems and recovery procedures to ensure 99.96% uptime ✔ Streamlined the deployment of our mobile application to allow continues integration.Coordinated IT projects, managed team capacity and organized the IT budget.

San Francisco, Ca, Us

I joined Fundbox as the first hire on the IT team. In this role, I built from scratch a cost-effective IT infrastructure and focused on reducing the number of repeat requests and expanding the company to new offices.Infrastructure ✔ Setup redundant network infrastructure with load balancing uplinks, VLAN segregation, and policies by using Meraki firewalls, switches, access points, and caching servers across the sites.✔ Expanded the TLV office by 300% to accommodate the rapid growth and enabled international expansion by building the SF site.✔ Introduced FreshService ticketing system to measure the efforts and determine the root causes.✔ Automated software deployment with Munki, MunkiAdmin, Reposado, DeployStudio,✔ Implement backup mission-critical systems including GSuite and Slack. ✔ Improved video conferencing experience by implementing Zoom for in conference rooms and personal devices.✔ Set up displays with KPI dashboards across the office, and simplified access to those dashboards.✔ Used GAM to automate various actions in GSuite for speeding up repetitive tasks.✔ Resolved macOS and Windows issues, and provided support to company employees.Security✔ Implemented OKTA for access control, auditing, and automatic application provisioning.✔ Built and administered the IT security program, setup EDR, IDS/IPS, network security, email filtering, simulated phishing campaign, posture checks, and physical security.✔ Work with contractors to implement the physical security of the offices and the camera systems.

CommunIT is a non-profit I started with the objective of providing its sixty plus IT Directors and leaders a secure way to share knowledge, ideas and best practices, ask for advice and grow their network. Our goal is to create a blueprint for future generations on how to build a successful IT operation.✔ Created a blueprint with the help of our members on how to build the IT function in a startup or SMB✔ Establish a database of vendors and systems with recommendations and reviews.✔ Establish a mentoring program to help connect Senior members with Junior Administrators.✔ Set up a Slack community for secure communication and a started a podcast for IT leaders and vendors.✔ Hosted on-site and remote webinars, meetups and masterminds. .✔ Spoke at the CommunIT public events to promote cloud infrastructure, security and automation.

Herzliya, Il

In this role, I was tasked with designing, implementing, and managing a data center for the company's Lead Business Project at the time. This included building the facility with 1000s of servers, switches, NAS, and SAN storage devices with ultra-high bandwidth and high availability for developing a new product. I also managed the cloud and VMware resources needed for the development teams, built automation to allow faster product deployment, maintained the data center itself, and worked with external vendors to improve the product, its performance and logging and troubleshooting procedures.✔ I Improved on-time milestone deliveries of our product and reduce network failures by 85%, as measured by our logs, by diagramming and documenting our physical and logical infrastructure, defined firewall rules and optimizing the Cisco UCS chassis functionality and configuration. I segregated the environments to avoid network irregularities and broadcast storms caused by developers' misconfigurations. I set up a suite of network monitoring tools to alert the developer and the integrations team of possible malfunctions.✔ We installed the data center and completed the integration of our systems 10% faster than the project's estimates due to the alerting and monitoring functionality I created.✔ I performed the merger with an acquired startup, connected them to our data center over a dedicated MPLS connection, and moved all their day-to-day operations, Active Directory, mail server, file servers, DNS, DHCP, and all other business critical service to work with our company's resources.✔ Used open source tools and wrote a set of scripts to automate the Ubuntu server installation and dev environment deployment, to perform routine maintenance tasks such as pulling scheduled updates to the server, reloading configuration, and restarting failed services.

As the IT Admin, my team and I provided services to an organization of four hundred employees and contractors in a mixed Microsoft & Linux environment. I led a team of four specialists in charge of providing on-site and remote support for several organization in multiple locations. I also managed the budget of the IT department, communicated with hardware vendors of handled the procurement. Most of our systems were open-source, we ensured that they were patched and backed up. I worked with RND to make sure that the dev environment was up to date for our dev team and maintained an updated LAMP stack running locally in VirtualBox.I communicated with department heads to identify their business gaps and provide technical solutions to difficulties they brought up including improving the phone and email systems, adding new sales abilities like automatic dialer and setting up an improved CRM system for the sales and marketing teams.✔ Improved user experience and reduced maintenance and recovery time of our mail systems by migration from Postfix to Zimbra. We noted a 40% increase in users connecting remotely vs previous OpenVPN based system.✔ Implement project management solution “AtTask” in the company and trained the department heads and their teams on best practices, worked with PMs and stakeholders to collect the right metrics and create the relevant dashboards. ✔ Improved the preparation of new desktops by implementing remote re-imaging with the use of a PXE boot server. This included creating, maintaining and patching the OS golden images. Tickets with the root cause of human error decreased by over 30% and we reduced the time spent on hardware setup to less than 5 minutes per device.✔ Implemented the wireless networks across seven floors with RADIUS authentication. This allowed people with laptops to move efficiently and reduced legwork for the team.Cut the cost of Microsoft license by 85% by introducing openLDAP and an open source Nitrobit Group policy.

I’m here for your new offices before you start to finish.✔ Plan the networking infrastructure of your future business.✔ Create an IT budget, recommend the right equipment for you, and order and deliver.✔ Best practice system setup - Internet, Phones, Mail, Backup, and more backup for your offices.✔ Prepare custom workstations for your employees, according to their needs.✔ Setup cloud services for your production needs - Amazon AWS and Rackspace.✔ 24/7 remote support for those first few months when things are a bit shaky.Open source and Proprietary project management and workflow adjustment ✔ Set Goals, Timeline, and Milestone, and implement.✔ Plan for Scalability and Ease of Use✔ Micro, Scrum, or Agile management, it’s up to you.✔ Give you time to focus on doing the things that matter✔ Summery with relevant data to your mobile device or email.✔ Manage timesheets and project efficiency✔ Reports that will help you to make the correct decision✔ Accurately track project costs and predict expenses and income.

Houston, Texas, Us

My teams responsibility was to provide exceptional IT support to the company’s thousands of employees. I was in charge of providing the hardware, software and access permissions. I also handled basic network troubleshooting for the computers and the heavy machinery developed on site. I was also tasked with resolving any errors on users end devices, document solutions and workarounds in the teams knowledge-base. This is where I learned how the IT world works and I got excited about the opportunity of helping the business while doing what I love.

Served in a combat support unit and was in charge of maintaining the communication systems, backups tapes and troubleshooting personal devices.