Alexus Sickles Email & Phone Number

Washington Dc-Baltimore Area

- Efficiently supports the Corporate Partnerships team with sufficient project management and attentive relationship/administrative support to partnership building/stewardship- Effectively captures meeting takeaways and follows up on actions for the group in timely manner- Develops and executes best practices for internal team processes to improve team organization and communication- Infuses a distinctive creative style into department case studies and presentations, transforming concepts into visual narratives- Orchestrates simultaneous management of diverse administrative projects, ensuring impeccable execution within tight timelines-Regularly keeps website content on Corporate Partnerships updated to reflect partnership accuracy- Supports account managers with calendars of digital and in-person engagement events for campaigns and relationship stewardship-Embodies leadership on the coordinating and planning of the bi-annual Dine Board meeting with various cross departmental leadership

Denver, Colorado

MEMBER SERVICES:-Helped large volume of customers every day with positive attitude and focus on customer satisfaction.- Coordinated with operations staff to resolve service problems and boost client satisfaction.- Introduced clients to available online resources and services to increase convenience. - Educated clients on account services and resolved client inquiries regarding statement information and account balances.- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.- Investigated and resolved customer inquiries and complaints quickly.- Maintained up-to-date knowledge of product and service changes.- Assisted and co-led in planning and execution of annual educational conferences for members of organization.DONOR SERVICES:- Spearheaded the donor centered focus and developed the program into a structured initiative - Earned certification in fundraising and brought new ideas to the organization- Successfully developed and carried out multiple campaigns in collaboration with major donors - Increased donor acquisition and retention substantially over 2 yearsGRAPHIC DESIGN:- Developed marketing strategies for donor/membership communications- Designed eye catching visual graphics for donor/member communications (social media graphics, Email marketing, website graphics, organization holiday and Thank You cards, etc.) under guidance of Senior Graphic Designer- Developed, ideated, and designed all visual assets for donor focused fundraising campaigns- Collaborated with Senior Graphic Designer on designing organization's digital holiday cards- Initiated and designed exciting new interactive digital listing of organization's volunteer coalition hosted on organization website

Worthington, Ohio

- Surpassed expectations in processing 300+ monthly insurance enrollments and payroll deduction sheets in expected time frame- Efficiently delegated tasks for the team when leader was absent- Successfully negotiated with carriers for exceptions- Facilitated and ensured monthly research projects, audits, and censuses were completed before deadlines

Columbus, Ohio

• Welcomed visitors around the museum with high spirits.• Offered help when visitors needed assistance in direction around the building.• Informed visitors with knowledge about the artwork.

Dublin, Ohio

• Guided the team to complete daily tasks and created a positive working environment.• Trained new team members for day to day procedures.• Earned management trust by serving as key holder, guaranteeing proper opening and closing duties including; paperwork, temperature checks, food safety monitors, and balancing cash registers.• Provided an elevated customer experience to generate a loyal clientele, which aided in positive customer feedback surveys.• Designed displays to make the store experience interactive, engaging and reassuring.

Athens, Ohio

• Collaborated with a team of attendants/Gallery Curator to offer improvements and direction pertaining to installation of exhibitions.• Ensured equipment was organized and properly stored.• Developed data spreadsheets using Microsoft Excel to ensure records of artists' works.• Contributed to the gallery ambiance by assisting in repairing of walls, pedestals, gallery tagging, etc.