- Devised social strategy and campaigns to expand our reach and engagement across various platforms, by creating, curating, and scheduling content- Copy and design of biweekly newsletters to customers- Managed customer support platform and enquiries- Analyzed trends in CS enquiries and created content, how-to videos and assets to improve metrics

⁃ Planned all export shipments to N. America based on inventory and customer orders. - Built full containers for exports, optimised capacity utilization. ⁃ Worked with internal customer service to successfully coordinate exports destined to Asia/South and Central America.⁃ Created and provided all documentation for external clients and customs brokers.⁃ Coordinated sea imports from Asia, Central and South America. ⁃ Processed permits and certificates needed for trading purposes with corresponding government agencies (free sale certificates, health certificates et al). ⁃ Collaborated with Hershey USA compliance team to create and maintain the Import/Export manual and SOP for Hershey Mexico.

⁃ Archiving and daily updating system with import and export entry documents ensuring an efficient flow of goods. ⁃ Filled out shipping guides and corresponding Country of Origin certificates⁃ Coordinated daily imports of raw materials⁃ Maintained constant contact with purchasing and logistics teams, and transport lines. ⁃ Provided quotes for shipping of equipment and other goods. ⁃ Updated system with processed payments to service providers (transport lines, customs brokers, forwarders).

Assisted CEO of leading UK based company, during his meetings and presentations with various mexican distributors of the pharmaceutical and food industry in matter of possible commercial alliances for the national distribution of the company's products.

- Offered solutions and guided customers through troubleshooting procedures- Served a liaison between tech department and customers- Cultivated positive relationships with diverse clientele- Handled escalated supervisor calls- Customer retention