Alex Weekes Email & Phone Number

United Kingdom

Product Manager for giffgaff's online community and member support experiences.

- Coordinate community team transition to Agile and ensure we stay current with best practice.- Act as Scrum Product Owner for community projects.- Coordinate new developments for giffgaff's Lithium community and other community platforms.- Liaise with other business teams on shared work.- Develop and maintain metrics reports on community health and team performance.- Liaise with community on new project development.- Build and Launch the new version of the Community Hub.

Uxbridge

- Manage relationships with community.- Line manage team of 5-6 'Educators'.- Project management of wide range of community projects, including preparation of design documents for early phases of what became the Standing on Giants community platform.- Develop and maintain metrics reports on community health.- Maintain and develop community strategic approach, in particular team implementation of strategy.

- Content development for website and newsletters.- Website/CMS maintenance, including template code alterations.- Develop and coordinate competitions and in-game events.- Manage social media initiatives for community outreach.- Manage European beanfun! and Lucent Heart forums.- Assist with generating visual assets.

- Liaise with first and third party development partners and assist them with events and other community initiatives on the PlayStation®Home platform.- Developed plans for launching social media activities for Home.- Prepare blog and other content to promote weekly content releases.- Coordinate with other offices on content releases and event planning.- Project managed the popular “Home TV” video magazine (with RDF).- Assist with identifying development priorities for the platform.

In this role I coordinated the European release of Issue 14 in partnership with the development team at Paragon Studios.- Develop and manage European marketing strategy for the City of Heroes franchise.- Coordinate internal communication and distribution of information.- Coordinate community strategy and website updates.- Planning of community events in Europe.- Reporting and analysing trends in player opinion and satisfaction levels.- Administrate the official City of Heroes European forums.

In this role I managed the EU City of Heroes community through the releases of Issues 12 and 13. As the team lead I took a major role in the successful Easter MiniCon 2008, and oversaw the Draw the World Together presence on the NCsoft booth at Memorabilia winter 2008.- Coordinate a small team managing the European City of Heroes Community- Coordinate publication of website updates across three language sites.- Planning of community events in Europe, including Leipzig 2008, the Easter MiniCon 2008, and Winter Memorabilia with charity Draw the World Together.- Development of new website content.- Reporting and analysing trends in player opinion and satisfaction levels.- Administrate the official City of Heroes European forums.

In this role I successfully built a strong relationship with a community frustrated and jaded with the beta and release state of a game they had been looking forward to being the best PvP MMO. As part of the marketing effort for Fury, I contacted and liaised with Team Pandemic (then the world #1 World of Warcraft PvP team) to participate in a Fury promotional event, which was successful in bringing the most positive press in the PvP community to date and an influx of new players for the following beta tests.- Coordinate a small team managing the Fury community.- Coordinate publication of website content updates.- Prepare all aspects of the regular Fury newsletter.- Liaise with leaders of Player-vs-Player guilds and organisations. - Organised for Team Pandemic to take part in a major promotional event.- Reporting and analysing trends in player opinion and satisfaction levels.- Communicate with press and other partners on new game features.

In July 2006 I was offered and accepted the Community Team Lead position for Guild Wars. In addition to my previous responsibilities I was given the task of coordinating and line managing the two other members of the team.- Coordinate a small team managing the European Guild Wars community.- Coordinate publication of website content updates across five language sites.- Assisted with the 2006 Guild Wars Factions Championship. - Planned Community Day for the NCsoft booth for Leipzig 2006.- Planning of community events in Europe.- Development of new website content.- Reporting and analysing trends in player opinion and satisfaction levels.- Liaise with European fansite webmasters.

In January 2005 I took up a Community position with NCsoft Europe to coordinate the European fan community for Guild Wars. For most of the first year I was the only EU community representative, and maintained the official EU websites in 5 languages (English, German, French, Italian, Spanish). This position required that I work closely with the localisation team and customer support teams. I was also relied on to provide my strong depth of knowledge of the game as the sole expert on the title within the EU office.- Assisted with the 2005/2006 World Championship.- Coordinate publication of website content updates across five language sites.- Planning of community events in Europe.- Reporting and analysing trends in player opinion and satisfaction levels.- Liaise with European fansite webmasters.- Conduct demos for press and distribution partners.

I started my involvement with online PC games communities in 2001/02. In 2003 I created a successful fansite for Guild Wars and built the largest pre-release fan community for the game.