Alex White Email and Phone Number
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Alex White is a Podcast Co-Host at Customer Success: Pivot Your Career Podcast. Colleagues describe them as "I have had the distinct pleasure of working with Alex at four different companies, and at each turn has consistently excelled in managing all facets of customer success and team leadership. His deep understanding of customer engagement and his strategic approach to problem-solving have markedly enhanced customer satisfaction and retention rates. Alex is not only a proactive leader but also a true team player, always ready to go the extra mile to ensure teams are empowered and clients are thriving. To this end he can seamlessly communicate and drive outcomes from the CxO level to IC’s. I wholeheartedly recommend Alex to any organization aiming to elevate their customer success initiatives to the highest level." and "When I was Head of Sales at Ascend.io, I had the pleasure of partnering with Alex. His operational excellence and steadfast focus on the customer experience is top notch. Alex's disciplined approach to customer success ensured a smooth onboarding process for our clients. His ability to prioritize and rally the team to complete tasks was instrumental in maintaining high customer satisfaction rates. Moreover, Alex demonstrated an extraordinary commitment to understanding customer needs. He championed initiatives to gather feedback and relentlessly advocated for solutions that addressed pain points. With his operational efficiency and focus on the voice of the customer, Alex possesses the perfect skill set to thrive in customer success leadership roles and help companies succeed. He is an asset to any organization seeking to build long-lasting and positive client relationships. I highly recommend Alex and wish him continued success!"
Customer Success: Pivot Your Career Podcast
View- Website:
- pointonenav.com
- Employees:
- 12
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Podcast Co-HostCustomer Success: Pivot Your Career PodcastCalifornia, United States
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Head Of Customer SuccessPoint One Navigation Jul 2024 - Present -
Podcast Co-HostCustomer Success: Pivot Your Career Podcast Mar 2024 - PresentCo-Host our podcast with the renowned David Lokietz!Subscribe and rate our podcast on Spotify and Apple Podcast!www.cspivot.comSecuring a job can be challenging, but we're here to help! Join us as we engage with Customer Success professionals to gain valuable insights and discover powerful tips for positioning yourself for your next exciting opportunity.
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Head Of Customer SuccessAscend.Io May 2022 - Apr 2024- Led the post-sales activities of onboarding, adoption, expansion, renewals and advocacy- Collaborated across Sales, Marketing and Product teams and was the voice of the customer internally- Met customer Exec and Tech Sponsors to align priorities and goals with jointly built success plans- Led evaluation, select and implementation Planhat, a customer success tool- Leveraged metrics to alert on customer activities and to initiate workflow activities- Helped to reduce escalations by over 50% within a year- Led renewals while stabilizing churn during economically challenging times -
AdvisorFlowstep May 2022 - Mar 2024 -
Sr. Program Manager, Solution DeliveryGoogle Oct 2020 - Apr 2022San Francisco Bay Area- Led a team responsible for improving internal OKR Google Cloud team processes and priorities- Spearheaded agile delivery setup allowing us to launch key features and reach aggressive milestones. -
Sr. Program Manager, Cloud ProgramsGoogle Jan 2019 - Sep 2020- Led one of the top strategic programs to move Google 3rd party applications to Google Cloud- Led features for improved usability, scalability and security solutions to meet Google standards- Coordinated and networked across 25+ product teams with over 200 engineers- First program to successfully graduate from the strategic programs and become business-as-usual for internal teams features requests -
Sr. Program Manager, Strategic Initiatives (Customer Success, Apigee)Google Jun 2017 - Jan 2019- Led cross department initiatives within professional services, sales, product and engineering- Projects include product development, product replacement, license renewals and online training initiatives. -
Chief Strategist, Api Rapid Launch Program (Customer Success, Apigee)Google Nov 2016 - Jun 2017- Continued to iterate and improve the Rapid Launch program started prior to being acquired by Google- Expanded the team and skills to a larger group of digital transformation leaders -
Director, Rapid Launch Program (Customer Success)Apigee (Apic) - Acquired By Google May 2016 - Nov 2016- Built the methodology, tools and education to onboard customers faster for business value realization- Positioned Google/Apigee to be the trusted API partner- Increased exec engagement and alignment leading to over 25% improvements to first production API.
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Director, Scrum Master / Program Management Team (Customer Success)Apigee Dec 2012 - May 2016- Led a team of high performing Scrum Masters/Delivery Engagement Leads in the delivery of prof. services- Helped transition free service to a $15M yearly Customer Success revenue generation department- Led team in development of our industry leading Accelerator Methodology for digital transformationsSample Project; Partnered with a major Fortune 50 retail company to revamp their API team and program. In three months, we transformed the organization to better structure roles & responsibilities, implement best practices and start an agile approach to API development. Resulted in API change requests improvements from weeks to production deployments in less than 8 hours, which significantly impacted their ability to react to changing business conditions and market opportunities.
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Consulting Practice Director (Customer Success)Oracle (Formerly Skire, Inc.) May 2009 - Dec 2012- Led a team responsible for professional services delivery in Customer Success- Led development and maintenance of our project methodology- Accelerated adoption with training and maintaining template deliverables- Transitioned the company to an agile approach for implementing our softwar -
Director, Delivery Management & Brand Cio LeadGap Inc. Oct 2004 - May 2009 -
Manager, Enterprise ApplicationsAffymetrix, Inc. 2002 - 2004 -
Co-Founder, Ceo & PresidentVistatrak Aug 1999 - May 2002VistaTrak focused on bringing customers onto the internet with OOTB ecommerce and custom solutions. Customers included Sybase, Dodge & Cox, Bon Appetit Management Company and Jelly Belly.
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Peoplesoft Smb Client Partner, Resource Manager, Implementation Lead & ProgrammerCambridge Technology Partners Jan 1995 - Jul 1999
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Senior Consultant In Financial Services, Utilities, Prof Services And Subscription SectorsAccenture Apr 1991 - Dec 1994 -
Technical Programmer, K-12 Educational DivisionIbm Dec 1986 - Dec 1990
Alex White Education Details
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Management
Frequently Asked Questions about Alex White
What company does Alex White work for?
Alex White works for Customer Success: Pivot Your Career Podcast
What is Alex White's role at the current company?
Alex White's current role is Podcast Co-Host.
What is Alex White's email address?
Alex White's email address is al****@****nav.com
What schools did Alex White attend?
Alex White attended Georgia Institute Of Technology.
Who are Alex White's colleagues?
Alex White's colleagues are Martin Blancho, Michael Davis, Rob Cary, Michael Kelleher, Mark Wilkerson.
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Alex White
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Alex White
Sr. Creative Director | Brand Strategist | Proud Orvis & Lands' End Alum | Team Builder & Idea Maker | Writer & Editorial Director | Lifestyle, Apparel & OutdoorManchester, Vt
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