Alex Abbott Email & Phone Number
Who is Alex Abbott? Overview
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Alex Abbott is listed as Business Manager to the Commercial Director at Virgin Media O2, a with 8067 employees, based in Hammersmith, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alex Abbott.
Alex Abbott previously worked as Go To Market Manager at Virgin Media O2 and CX Manager at Virgin Media O2. Alex Abbott holds Bachelor'S Degree, Football Business & Marketing, First Class Ba (Hons) (84%) from Ucfb.
Email format at Virgin Media O2
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About Alex Abbott
A commercial, product and marketing professional with a breadth of experience in working across key elements of the end to end customer journey, from reaching to engaging and converting a large base. An enthusiastic and self-motivated individual who enjoys applying strategic and creative thinking across projects to achieve commercial objectives, brand awareness and brand growth.After joining Virgin Media O2 on the Graduate Scheme in 2021, I am now a Go To Market Manager.
Listed skills include Leadership, Powerpoint, Social Media, Public Speaking, and 15 others.
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Alex Abbott work experience
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Go To Market Manager
Responsible for taking Virgin Media O2 propositions to market and passing all critical information over to in-life teams to ensure continued commercial success.Led on the refresh of O2's Like New proposition, creating a market leading refurbished offering that aligned to consumer wants and needs, while focussing on business success metrics.Launched Brand ID and Call Defence, two services that help protect customers against scam and spam calls, to the full pay monthly mobile base.GTM devices lead for vendors including Google and Sony, managing handset, wearable and audio launches during peak trading periods.
Cx Manager
CX Lead on key propositions including 'O2 Switch Up'. Responsible for mapping customer journeys and ensuring each touchpoint (Digital UX/UI, Communications etc.) are optimised to exceed customer needs.Owner of 'best in class' competitor research/data collection activities, to ensure the CX vision continues to be evidence, data and customer first driven, whilst considering commercial opportunities.Worked with Senior Managers to ensure future CVPs align with VMO2's customer principles and existing products/services are continuously improved based on feedback and performance.
Go To Market (Graduate Rotation 3)
Launched Amazon Prime as an O2 Extra, coordinating ATL and BTL activity across the partner, agency and internal teams. This resulted in strong commercial momentum through thousands of acquisition and in-life customer sign ups.Led on changing the 'O2 Switch Up' T&Cs, liaising with brand, online and retail teams from a marketing perspective, whilst under commercial pressures.Worked on high profile calendar events, such as the Spring 2023 Apple hardware launch, ensuring key activities including PR releases went through the correct approval processes and live in a timely manner.
Tv Product Management (Graduate Rotation 2)
Led on customer research pieces to better understand the perception towards TV software updates, regularly presenting the results and suggesting improvements to Director level.Implemented new ways of tracking and monitoring monthly NPS feedback, leading to Virgin Media Community Forum and product packaging enhancements.
Small Office/Home Office Operations (Graduate Rotation 1)
In charge of monitoring Small Office customer installation figures on a daily, weekly and monthly basis and continuously testing and learning from innovative ideas employed to improve the end to end installation process.Owned and implemented a new customer contact strategy (email, call, SMS), which contributed towards unprecedented NPS results for the department (+80ppt).Led on the trial and roll out of a new order delivery process, reducing outbound call time by 345 hours/yr and streamlining the installation process for QuickStart customers.
New Media & Marketing Executive
Responsible for the company's social media accounts as well as in-person 'activation' activities.Liaised with sponsored goalkeepers in the UK & Ireland and managed their contracts. This resulted in refreshing the company's athlete register, based on social media engagement and commercial potential for the brand.Created photo and video content for activations including team kit launches to increase customer awareness and input towards overall commercial success.
Marketing Executive
Alex Abbott education
Bachelor'S Degree, Football Business & Marketing, First Class Ba (Hons) (84%)
Frequently asked questions about Alex Abbott
Quick answers generated from the profile data available on this page.
What company does Alex Abbott work for?
Alex Abbott works for Virgin Media O2.
What is Alex Abbott's role at Virgin Media O2?
Alex Abbott is listed as Business Manager to the Commercial Director at Virgin Media O2.
Where is Alex Abbott based?
Alex Abbott is based in Hammersmith, England, United Kingdom while working with Virgin Media O2.
What companies has Alex Abbott worked for?
Alex Abbott has worked for Virgin Media O2, Uhlsport Gmbh, and Gloveglu.
How can I contact Alex Abbott?
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What schools did Alex Abbott attend?
Alex Abbott holds Bachelor'S Degree, Football Business & Marketing, First Class Ba (Hons) (84%) from Ucfb.
What skills is Alex Abbott known for?
Alex Abbott is listed with skills including Leadership, Powerpoint, Social Media, Public Speaking, Waiting, Bartending, Event Planning, and Facebook.
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