Alex Zaris Email & Phone Number

I am a Technical Consultant, with a background in project management and systems analysis, working in the digital payments industry. As part of Bango’s Technical Sales team, I create technical product solutions and guide customers to integrate into Bango’s technology platform. This allows me to create strong internal and external working relationships, maximizing on quality solutions with clearly defined scope.My time at Bango has given me a wealth of experience in the digital payments markets and the technology that facilitates this. My role is cross-functional, and I influence multiple arms of the business to increase the value to our customers and cater for the ever-changing payments, resale and data scene.

Listed skills include Project Delivery, Project Management, Operations Management, Team Leadership, and 22 others.

• 

  Technical Consultant

  Bango

  Jun 2019 - Present - Cambridge, England, United Kingdom

  Bango enables online payments for digital merchants such as Google, Amazon and Microsoft. Bango technology makes these services available to consumers via direct carrier billing and resale solutions. Having worked for almost 3 years as a Systems Analyst at Bango, was promoted to Technical Consultant. Remit of this role includes a shift to earlier engagement with customers, to baseline project delivery according to an agreed scope of work. The role also focuses on determining future customer requirements and evolving our products.Key duties & responsibilities• Engage with customers during the presales phase. • Outline the business requirements and scope for the solution to be delivered.• Create high-level scope of work documentation for the technical implementation.• Manage customer expectations on feasible solutions, effort involved, and launch schedule.• Support projects and engineering teams with full hand-over in order to transition from presales to active project.• Work directly with VP and C-level stakeholders to identify and deliver Payments product roadmap.• Assess customer requirements and work with Product Development to define and implement as new features.• Meet with merchant customers to align on technology roadmap and support product evolution.• Promote the Bango Platform features in sales workshops and extoll virtues of the Bango ecosystem.• Assist in closing sales deals by presenting product solutions and assisting with RFIs/RFPs.Key Projects / Achievements• Scoping and presales lead of key 2020 project that will increase Bango End User Spend (KPI) by ~30%.• Team lead for implementing architectural migration of key merchant account’s API framework that affects ~75% of Bango’s active Payments routes.• Redefined presales customer engagement strategy, accelerating scoping delivery and project activation.• Improved presales and sales materials for presenting value of Bango products to aid deal closure.

• 

  University Of East Anglia

  2:1