Erick A. Email & Phone Number

San Francisco, California, United States

- Generate and analyze operational reports to monitor key metrics related to inventory levels, order fulfillment rates, and transfer efficiency, providing insights for continuous improvement.- Oversee the processing and fulfillment of e-commerce orders, ensuring timely and accurate deliveries to customers.- Oversee daily operational tasks, including inventory management, stock replenishment, and sales transactions, ensuring smooth store operations.

San Francisco Bay Area

-Analyzed customer data to create follow-up strategies aligned with company protocols, utilizing multiple communication channels for client engagement.-Executed monthly visual merchandising updates in accordance with headquarters guidelines to maintain brand integrity.-Conducted daily training sessions on product knowledge, monitored KPIs, and developed action plans to achieve sales targets.

San Francisco Bay Area

- Managed daily operations, including inventory and sales transactions, while providing leadership and motivation to the sales team.- Continuously evaluated sales processes, setting performance targets to improve efficiency and exceed sales goals.

Monterrey, Nuevo León, Mexico

- Conducted inspections and evaluations of new store fittings and services, utilizing FEMCO methodology for quality assurance.- Collected and analyzed data using BI tools and Datameer, preparing comprehensive sales analysis reports to inform project implementations.- Developed impactful presentations using Tableau and PowerPoint to communicate insights to senior management.

Monterrey, Nuevo León, Mexico

- Managed budget entries and sales records using SAP (ERP Software) to ensure accurate financial data tracking and reporting. - Processed timely payments for burial services, often under tight deadlines. - Provided exceptional customer service to clients, including responding to inquiries and resolving complaints. - Conducted quoting and post-selling activities, including contracts signings.- Prepared monthly reports summarizing financial transactions and trends.

Monterrey, Nuevo León, Mexico

- Entered new employee information and updated employment records in the company database.- Processed employee terminations and updated necessary information.- Maintained accurate and up-to-date employee records and files.