Alfiansyah .St Email & Phone Number

Jakarta Raya, Indonesia

• Provide first-line support for technical issues reported by users via phone, email, or in-person.
• Diagnose and resolve technical issues promptly and effectively.
• Log, track, and manage support tickets using a ticketing system Service Now.
• Set up user accounts, permissions, and access to necessary systems and application for user.
• Monitor systems for security breaches and respond to incidents as needed.
• Assist in implementing IT security policies, including software updates and virus protection to user.

Bogor, Jawa Barat, Indonesia

• Planting oil palm tree seeds using tissue culture method in laboratory
• Create daily report regarding total number of seeds planted, and contamination