Information Technology Help Desk
Current- Provide first-line support for technical issues reported by users via phone, email, or in-person.
- Diagnose and resolve technical issues promptly and effectively.
- Log, track, and manage support tickets using a ticketing system Service Now.
- Set up user accounts, permissions, and access to necessary systems and application for user.
- Monitor systems for security breaches and respond to incidents as needed.
- Assist in implementing IT security policies, including software updates and virus protection to user.