Information Technology Help Desk
Current• Provide first-line support for technical issues reported by users via phone, email, or in-person.• Diagnose and resolve technical issues promptly and effectively.• Log, track, and manage support tickets using a ticketing system Service Now.• Set up user accounts, permissions, and access to necessary systems and application for user.• Monitor systems for security breaches and respond to incidents as needed.• Assist in implementing IT security policies, including software updates and virus protection to user.• Work closely with backend team to resolve complex issues and improve processes.• Troubleshooting and diagnosing system errors and other issues related to computer systems and software• Inform users regarding maintenance and its impact, and provide information when the maintenance has been completed• Create daily reports regarding total number of calls, emails and tickets made per day
