Service Delivery Manager
Current
Aug 2017 - Present
AeroLeads people directory · profile
Alfonso Alvarez Email & Phone Number
Service Manager at Irdeto
at
Irdeto
1 work email found
@irdeto.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Service Manager at Irdeto
Location
Winter Springs, Florida, United States
Company size
Who is Alfonso Alvarez? Overview
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Quick answer
Alfonso Alvarez is listed as Service Manager at Irdeto at Irdeto, a with 1036 employees, based in Winter Springs, Florida, United States. AeroLeads shows a work email signal at irdeto.com and a matched LinkedIn profile for Alfonso Alvarez.
Alfonso Alvarez previously worked as Service Delivery Manager at Irdeto and Sr. Engineer at Charter Communications. Alfonso Alvarez holds Bachelors Of Science from Strayer University.
Company email context
Email format at Irdeto
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{first}.{last}@irdeto.com
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Profile bio
About Alfonso Alvarez
An experienced professional who brings a wealth of technical knowledge along with an academic background in both Computer Science and Information Systems. Dynamic and results-driven IT professional with over 20+ years of comprehensive experience in information technology and service management. Proven track record of delivering innovative solutions and driving operational excellence in diverse environments. Expertise in leading cross-functional teams, managing complex projects, and fostering strong client relationships. Adept at leveraging technology to enhance service delivery and improve organizational efficiency. Recognized for exceptional problem-solving skills and the ability to navigate and thrive in fast-paced, high-pressure situations.
Current workplace
Alfonso Alvarez's current company
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Irdeto
7 roles
Alfonso Alvarez work experience
A career timeline built from the work history available for this profile.
Sr. Engineer
- Responsible for increasing the stability of the IPTV VoD transcoding farm reducing outages from every three days to roughly twice yearly- Developed monitoring solutions for the Ericsson Halo Live and VoD origin/packaging platform, real-time Digital Rights Management (DRM) Splunk monitoring dashboard, and created a deployment plan for the Witbe platform utilized to monitor TWC’s IPTV solution - Assisted our engineering operations team in identifying and quickly resolving service outages/impairments by developing technical documentation and conducting training courses related to DRM, packaging platforms, and streaming protocols
Jan 2015 - Aug 2017
Content Operations Support Manager
- Recruited, interviewed, and hired over 30 Tier 2 Ops engineers most of which are still key contributors to the organization- Developed a support structure for TWC’s IPTV solution reducing outage times significantly- Mentored staff and increased employee productivity by improving job related processes
Apr 2014 - Jan 2015
Video Engineer I
- Developed an engineer career progression plan for the Tier 2 operations team which assisted in reducing churn rates- Involved in the integration of TWC’s IPTV support responsibilities into the Tier 2 Ops team- Developed the monitoring requirements for TWC’s Live Dynamic Ads Insertion IPTV solution
Sep 2013 - Apr 2014
Technical Analyst
- Proactively monitored and resolved issues impacting TWC’s IPTV features such as Remote DVR, Guide, and Tune-to-TV identifying outages prior to monitoring systems alarming resulting a improved end-user experience- Supported and maintained Linux and Windows servers- Promoted from Associate Engineer based on my excellent job performance- Fielded incoming Tier 2 support requests via both phone and e-mail correspondence handling an estimated 50 Tier 2 escalation issues weekly
Jul 2011 - Sep 2013
Corporate Support Services Tier 1 Analyst
- Fielded incoming desktop support requests via both phone and e-mail correspondence- Managed between 80-120 customer issues and concerns daily - Provided Tier 1 support to internal customers on various enterprise applications
Jun 2010 - Jul 2011
Quality Assurance Technician
- Developed job evaluation reports of Technical Operations personnel- Provided field training of vendor partners and in-house Technical Operations staff- Provided excellent technical support and customer service to over 120 customers per month
Jul 2003 - Sep 2010
Team & coworkers
Colleagues at Irdeto
Other employees you can reach at irdeto.com. View company contacts for 1036 employees →
KS
Karan Sharma
Colleague at IrdetoGurgaon, Haryana, India
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CF
Chris Farquharson
Colleague at IrdetoSydney, New South Wales, Australia
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SN
Silvia Negoita-Giras
Colleague at IrdetoAmsterdam, North Holland, Netherlands
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PG
Peter Gonzi Maipm
Colleague at IrdetoGreater Sydney Area, Australia
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KA
Khaled A.
Colleague at IrdetoDubai, United Arab Emirates
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周
周向东
Colleague at IrdetoChaoyang District, Beijing, China
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周
周晓朦
Colleague at IrdetoDongcheng District, Beijing, China
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BT
Bonnie Tan (陳潓頤)
Colleague at IrdetoSingapore
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TC
Tom Chen
Colleague at IrdetoShanghai, China
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MB
Michael Barker
Colleague at IrdetoGuelph, Ontario, Canada
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Karan Sharma
Colleague at IrdetoGurgaon, Haryana, India
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CF
Chris Farquharson
Colleague at IrdetoSydney, New South Wales, Australia
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SN
Silvia Negoita-Giras
Colleague at IrdetoAmsterdam, North Holland, Netherlands
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PG
Peter Gonzi Maipm
Colleague at IrdetoGreater Sydney Area, Australia
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KA
Khaled A.
Colleague at IrdetoDubai, United Arab Emirates
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周
周向东
Colleague at IrdetoChaoyang District, Beijing, China
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周
周晓朦
Colleague at IrdetoDongcheng District, Beijing, China
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BT
Bonnie Tan (陳潓頤)
Colleague at IrdetoSingapore
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TC
Tom Chen
Colleague at IrdetoShanghai, China
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MB
Michael Barker
Colleague at IrdetoGuelph, Ontario, Canada
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2 education records
Alfonso Alvarez education
Bachelors Of Science
Strayer University
A.A.S.
Ecpi College Of Technology
FAQ
Frequently asked questions about Alfonso Alvarez
Quick answers generated from the profile data available on this page.
What company does Alfonso Alvarez work for?
Alfonso Alvarez works for Irdeto.
What is Alfonso Alvarez's role at Irdeto?
Alfonso Alvarez is listed as Service Manager at Irdeto at Irdeto.
What is Alfonso Alvarez's email address?
AeroLeads has found 1 work email signal at @irdeto.com for Alfonso Alvarez at Irdeto.
Where is Alfonso Alvarez based?
Alfonso Alvarez is based in Winter Springs, Florida, United States while working with Irdeto.
What companies has Alfonso Alvarez worked for?
Alfonso Alvarez has worked for Irdeto, Charter Communications, and Time Warner Cable.
Who are Alfonso Alvarez's colleagues at Irdeto?
Alfonso Alvarez's colleagues at Irdeto include Karan Sharma, Chris Farquharson, Silvia Negoita-Giras, Peter Gonzi Maipm, and Khaled A..
How can I contact Alfonso Alvarez?
You can use AeroLeads to view verified contact signals for Alfonso Alvarez at Irdeto, including work email, phone, and LinkedIn data when available.
What schools did Alfonso Alvarez attend?
Alfonso Alvarez holds Bachelors Of Science from Strayer University.
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