Brad Bennett Email & Phone Number

Chapel Hill, Tennessee, United States

Plan, direct, maintain, and coordinate network installation, maintenance, and operations.Monitor and maintain network infrastructure, identifying and fixing problems as they arise.Resolve disruptions in IP, DWDM, and TDM services.

Chapel Hill, Tennessee

Managed day to day operations for both customer support and technical support call center.

Chapel Hill, Tennessee

Provided technical support via phone,ticket system,social media channels and in person. Provided support for Residential and Business Internet(fiber,dsl,fixed wireless) standard phone lines and voip phone services (Hosted solutions) and video services. Assisted with install/provisioning of new service orders.Provided support to install and repair team members to help resolve any issues while on site of customers home.

Greater Nashville Area, Tn

As a Ramp agent I assist in directing planes into the correct gate and make sure they do not hit any other planes or objects. Also help unload the bags and make sure they arrive to the correct location whether it be at baggage claims or another plane for a connecting flight to another location.Maintain a correct bag count to make sure the plane does not exceed its maximum weight allowanceProvide a safety walk around to make sure the plane does not have any physical damage that may cause a issue while flying

Franklin, Tn

Collection of accounts severely delinquent•Extended payment arrangement fall out accounts•Active extended payment arrangement enrollment•Risk assessment for customer accounts Receivable Control•Evaluate accounts that are on the path to exceed current price plan•Review recent activity for collections or assistance with possible feature changes•Bill re-rates as appropriate. Outbound Dialing •Dial on various work states to bring accounts current through payment arrangement or extended payment arrangementSpecial Projects – Taking help desk calls that helped customers resolve issues they had with previous representatives or issues regarding bills, Peer to peer training of co-workers, Assisting with new hire training, Worked with Email on demand team to make sure everything worked correctly for retention before launch and was also used when ACSS web was launched for retention.

Hickman County, Tennessee, United States

Started out as a correctional officer and promoted to a corporal. In 2008 the state offered Buyouts to there employees and I accepted.Preformed Weekly,Monthly and Quarterlyperformance evaluations Coached employees to help meet performance metrics Providing security and safety to over 1,200 inmates Supervised High security unit and Count room