Alfred Misa Email and Phone Number
Alfred has a total of 5 years experience in providing excellent Customer Service and Technical Support and more than 4 years experience in Social Media and Digital Marketing. He started as a customer service representative and has excelled in providing high customer satisfaction in all the companies he has worked with (eBay and Riot Games). As a marketing major, Alfred keeps his skills up to date with the latest trends in digital marketing. He is passionate about helping businesses succeed by doing all the back-end tasks. He loves to work on the background, may it be creating posts for social media, prospecting, SEO, lead generation, website maintenance or even graphics creation. Now, he is working with David Thomas, a China Business Speaker, CEO of Think Global Consulting and President of the Australia China SME Association. Alfred is in charge of social media, email marketing, website creation and maintenance, graphic creations, lead generation and event management; he's enjoying every bit of success he can provide to the company by working in the background.
Think Global Consulting
View- Website:
- thinkglobal.com.au
- Employees:
- 6
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Executive Administrative AssistantThink Global Consulting Jun 2017 - PresentSydney, AustraliaThink Global Consulting works with individuals, entrepreneurs, companies and institutions to build viable, sustainable and powerful connections by leveraging our networks and relationships in both developed and emerging markets. We have proven capability in providing unique access to senior decision-makers in Government and Industry across the Asia Pacific region.-Website creation and maintenance-Social Media and Email marketing-Study tour events management-Appointment Setter -
Executive Administrative AssistantChina Expert And Bric Specialist Jun 2017 - PresentSydney, AustraliaDavid Thomas is a keynote speaker, thought leader and business futurist. As a china expert, David inspires, motivates and educates global business leaders, entrepreneurs and investors about the massive potential offered by the new China. He takes them on a journey to identify, build and facilitate long-term business and investment relationships.Key Roles- Social Media Marketing- Email Marketing- Website creation and maintenance- Graphic design- Lead Creation- Prospecting- Administrative tasks -
Executive Management AssistantAustralia China Sme Association (Acsme) Jun 2017 - PresentSydney, AustraliaThe Australia China SME Association (ACSME) is a platform for SME owners, leaders and senior managers in both Australia and China to meet, network and develop opportunities to do business together.-Website creation and maintenance-Membership Management-Roundtable Events Management-Social Media and Email Marketing
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Marketing Administrative AssistantLuxury Touch Interior Design Technical Works L.L.C Sep 2016 - 2017305, A B Plaza 8 Bldg. Al Mamzar Union St., Behind Tas-Heel P.O Box: 95212,DubaiLUXURY TOUCH offers a comprehensive design service, creating beautifully crafted interiors for discerning clients. At Our office and carpentry in Dubai, the creative team is lead by Design Director. He background as a fashion and textile designer is reflected in his love of form, texture and color. -
Customer Service RepresentativeTeleperformance Mar 2013 - Jun 2016It Park Cebu, PhilippinesI have been a consistent leader in hitting key performance metrics, such as Quality, Resolution and Customer satisfaction for three years. I had an average rating of 100% in Interaction, 95% Process and 97% in Writing and Customization. Interaction involves how you address the customer in a professional manner and in a friendly tone. Process involves giving the best resolution to the customers in line with the companies guidelines. All these numbers helped in making our site the top performer across other regions for 3 years. Duties and Responsibilities:• Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; verifying customer's understanding of the information and finally providing the appropriate response.• Develop a strong relationship with clients by resolving their concerns through email. This is done with proper grammar, customer service procedures and email etiquette.• Proper use of English in communicating with our clients and customers.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Inform customers of new updates and promotions. • Make sure customer’s issues are resolved in an efficient and timely manner.• Take part in several internal training to broaden our knowledge in providing above and beyond customer service and continue to improve our English Communication skills. -
Customer Service SpecialistEperformax Feb 2009 - Dec 2009Cebu City, PhilippinesePerformax is a company that builds strategic partnerships with Fortune 500 companies to support their English-speaking customers in the U.S., Canada and Australia using voice, email and chat. I started as a regular customer support for eBay US, which is one of the top online stores around the world. I was then assigned to assist eBay Top Rated Sellers after four months of being a regular support agent. This is because I have consistently exceeded key performance metrics such as Customer Satisfaction, Resolution and Productivity.Duties and Responsibilities:- Providing excellent customer service to our client’s members across North America.- Assist and communicate with our clients professionally through Phone and Chat. This is done with proper grammar, customer service procedures and phone call etiquette.- I use English in communicating with our clients and customers.- Answer and resolve all General, Billing, Account and Stores issues.- Inform customers of new updates and promotions.- Make sure that Top Rated Sellers's accounts and profiles are the best in the market.
Alfred Misa Skills
Alfred Misa Education Details
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Business Administration And Marketing -
Univeristy Of San CarlosComputer Engineering
Frequently Asked Questions about Alfred Misa
What company does Alfred Misa work for?
Alfred Misa works for Think Global Consulting
What is Alfred Misa's role at the current company?
Alfred Misa's current role is Executive Management Assistant at Australia China SME Association (ACSME).
What schools did Alfred Misa attend?
Alfred Misa attended Ama University, Univeristy Of San Carlos.
What skills is Alfred Misa known for?
Alfred Misa has skills like Customer Service, Sales Operations, English, Personal Relations, Phone Etiquette, Marketing Strategy, Microsoft Office, Microsoft Word, Microsoft Excel, Administrative Assistance, Social Media, Information Technology.
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