Alfred Beshi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

• Configure, install and support various LAN/WAN network devices and services (e.g., routers, switches, firewalls, load balancers, remote access technologies and access such as Remote Desktops Services, VPN, SSL VPNs, QoS).• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations• Maximise network performance by monitoring and troubleshooting system resource utilisation, trending, security, capacity planning and ensure system availability and reliability• Assist in the planning and execution of network and server technology migrations• Server Administration and Management: Setup, install, configure, administer, maintain, monitor and support physical and virtual servers including Windows 2003/2008/2012/2016, VMware ESX/ VSphere, Mac OS‐X and other Server Applications products • Backup Systems: Manage, administer and maintain Backup Systems, Barracuda Backup Servers, Symantec Backup Exec, Tape Libraries, Backup‐to‐Disk, and other backup storage technologies• Server Application Management: Administration of server bound applications such as Apache,IIS, Active Directory, Exchange, Office 365, VMware and others• Storage: Manage and administer SAN/NAS technologies, Fibre / iSCSI Technology• As part of an on‐call/standby rotation, respond to after-hours call‐out for service restoration• Communicate escalated issues to customers: keeping them informed of progress, notifying themof impending changes or agreed outages, etc.• Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets into ConnectWise• Offer leadership to lower tiers and troubleshooting advice. Work with sales on customer technical audits, and project lead/implementation.• Follow all other processes and quality standards as defined by the Chief Technical Officer, and the Chief Enterprise Architect

• Provide technical support for 80+ separate networks for small, medium and large companies via remote service assistance through the use of various web-based remote support tools, phone, email and Help Desk Tickets.• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment• Troubleshoot and resolve customer issues by configuring & installing network components and services in OS (Win XP, 7 and 8), mobiles: Android & Apple. Support with applications (MS Office 2007,2010,2013 and Adobe)• Troubleshooting mail flow issues on Exchange 2003/2008/2013. Including bounce backs, blacklisting/whitelisting and spam. Perform installation, testing and relocation of hardware/software according to corporate standards.• Record, Track and process service tickets using Connect-Wise, assign to appropriate Jolera onsite technicians• Actively monitor all customer systems and services and respond to devices-down and onsite outage scenarios.• Perform server updates/maintenance during customer-designated service windows.• Assist special projects and perform additional assignments, such as deployment of IT services and solutions.• Provide strong overall communication skills, interpersonal, organizational and planning skills

Tirane, Albania

• Provided hardware & software repair services for clients.• Computer setup, Repair & Troubleshoot • Network Design & Configuration• Network Setup at your company and home• Domain Network/VPN Network setup• Backup & Disaster Recovery • Network & Personal Computer Security solution• Windows Installation XP/Vista/Windows 7/Windows 8• Virus/Spyware Removal• Password Removal/ Reset• Any Technical Support

Tirane, Albania

• Maintenance and upgrade all BTS of the GSM network from GPRS to EDGE • Implementation, operation and maintenance of national transit MW transmission links• Implementation, operation and maintenance of Radio stations and telephony multiplexers• Install, configure and administer computers and desktops • Implement backup solutions according to system care and ensure proper system backup and and restore files are available• Install, test, and maintain end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products

Post Graduate, Computer Systems Networking And Telecommunications, 4.0

Activities and Societies: Tutoring, Web Development Group  Received the “2014-2015 Computer System Technician Award of Excellence”.

Electronic Engineering, Bachelor Degree, Information Technology

Activities and Societies: Tutoring, Student Government Group, Sports, Charities  Honoured and being member of Student’s Senators Council.