Coretelligent is a leading provider of comprehensive managed and co-managed IT, cybersecurity and private cloud services.Founded in 2006 and led by world-class experts, our services are relied on by top-tier organizations in the financial services, life sciences, legal, manufacturing, and technology industries among others. Our key services include:-IT Planning & Strategy-Comprehensive IT Support-Security & Compliance-Cloud Management-Backup & Disaster Recovery-Co-Managed ServicesManage and oversee a portfolio of national clients. Proactively monitor customer accounts, and work closely with in-house regional sales teams, strategic services, professional services, maintenance and technical support to provide outstanding customer service.• Responsible for managing the relationship of 45 financial services, life sciences, legal, technology and manufacturing companies building and servicing their technology needs with a combined annual revenue of 5 million dollars.• Provide day-to-day advocacy, guidance and support to managed accounts.• Accountable for onboarding, post implementation and training.• Cultivate solid relationships and communicate with executive and C level decision makers to align products and services with future account growth.• Accountable for identifying and growing opportunities upselling, cross-selling and renewals within assigned client base and ensure growth attainment of each customer.• Escalate issue resolution internally with support organization for customer service-related problems and matters.

Manage and oversee a portfolio of customers throughout New England, New York. Proactively monitored customer accounts, and work closely with in-house regional teams, maintenance, and technical support to provide outstanding customer service.• Responsible and accountable for managing the relationship of 50 public and private retail, manufacturing, aerospace and defense companies building and servicing their technology needs and requests.• Cultivate solid relationships with key partners and customers. • Communicate with executive level decision makers to align products and services with future account needs.• In charge for identifying and growing opportunities within assigned customer base and ensure growth attainment of each customer.• Create, deliver and present Quarterly Business Reviews to the customer; facilitate and lead meetings to discuss the customer’s short and long-term technology needs.• Escalate issue resolution for customer service-related problems and concerns.

Connecting great people with great schools. Because what's next in education matters.We are an authentic partner to 7,000+ nationwide schools who trust us to provide continuity when teachers are absent. We do more than any other staffing company to prepare our substitute educators to succeed in every classroom, and to create a safe environment for students.• Followed lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students• Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment• Adapted teaching methods to fit the needs of each individual student• Supervised students in and out of the classroom, including in the halls, on the playground and in the cafeteria.• Provided in-class and at-home assignments based on the available lesson plan.

Cultivated the relationship between Apogee and a portfolio of colleges and universities throughout New England and New York. Proactively monitored customer accounts, and work closely with in-house regional teams, maintenance and technical support to provide outstanding customer service.Accountable for servicing both public and private colleges and universities across Connecticut, Massachusetts and New York, building and servicing the client’s service needs by ensuring a high level of customer satisfaction.Cultivated strong relationship with key customers, partners and stakeholders, including executive and C-level.Identified and grew opportunities with assigned accounts and ensure growth attainment of each customer.Evaluated the road map for a customer’s long term vision, helping to sell services that appropriately match their business needs. Participated with sales organization and operation teams with RFP responses for new and renewal opportunities.Escalated issue resolution for customer service-related concerns and problems.Provided functional and technical expertise during a project implementation process. Evaluated the roadmap for a customer’s long term vision, helping to identify services that appropriately matched with their business needs.

Managed and serviced enterprise and comerical customer accounts in multiple industries. Utilized communication, organizational, analytical and problem solving skills to ensure a high level of customer satisfaction.Responsible for building and maintaining the direct customer relationship supporting IT Managed Service Engagement.Drove customer retention and satisfaction through execution of defined SLA goals & KPI targets, and effectively partnered with cross functional teams on complex projects resulting in operational consistency and greater accuracy.Assisted with Pre-Sales engagement support tasks and provided direct Project Management support for customer on-boarding and implementation initiatives.

Provided account management, maintenance/recovery support, and maintained customer’s internal data bases for specific customer accounts. Acted as EMC Global Services liaison to the customer and as the customer’s representative within EMC.Responsible for managing 250 commercial accounts in New England and Canada, as well as more complex accounts that included a variety of technology product solutions. Served as key contact for maintenance support with customer. Understood customers’ technical requirements for their storage environment and developed appropriate action plan(s) and recommendations to meet those needs in conjunction with sales account team. Served as primary point of contact and escalation point for the customer regarding service related issues. Collaborated closely with Project Management Office (PMO) participating with PM in managing small to medium projects for customer IT project initiatives, managing goals, scope, milestones & deliverables.Managed service change activities, including changes related to customer requests, product installation and upgrades of their storage environment resulting in 90 percent decrease in data center downtime.

Provides focus and drives consistency in the execution of all Customer Service-related matters to a strategic account customer. Acts as EMC Customer Service ambassador to the customer and as the customer''s representative within EMC. Individualy leverages the support of local and corporate resources in managing and attaining a high level of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive re-purchase loyalty toward EMC equipment and software. The individual ensures maximum correlation between customer requirements and EMC services to strive toward delivering consistent service levels by exceeding customer expectations

Responsible for developing and maintaining long-term relationships with major CA customers, including CIGNA, The Hartford, St. Paul Travelers, CSC – UTC, Aetna, Phoenix, Northeast Utilities and State of Connecticut. Consistently provide a high level of attentive, quality service that exceeds their expectations; act as a liaison and central point of contact, providing information on CA’s products and support offerings, and informing customers of CA initiatives, programs, and events.