Alice Gatignol Email & Phone Number

Paris, Île-De-France, France

• Established and led the Care department from scratch in a startup environment growing from 500 000 to 5 million users• Built and managed a team of 6 customer support professionals across 4 countries• Developed and standardised operational procedures, including customer service protocols, escalation pathways, and service level agreement (SLAs), ensuring efficient and effective resolution of customer issues• Implemented and monitored a CRM, a chatbot, contact forms and FAQs to enhance overall customer satisfaction metrics• Collaborated with other departments to integrate customer feedback into all strategies, aiming for the best customer experience

Paris, Île-De-France, France

Région De Versailles, France

• Provided reception and legal support for refugees and asylum seekers, involving extensive research and continuous training ; 20-30 files treated per day • Developed and implemented an information database to modernize and enhance internal communication within regional teams• Fostered relationships with local social actors to offer non-legal aid and support services

Région De Paris, France

• Managed relationships and accounts for professionals from over 200 companies• Oversaw operations and travel expenses, ensuring efficient and cost-effective solutions• Provided dedicated support and acted as a primary point of contact for clients, handling inquiries via phone, email, and chat• Coordinated and organized client business trips, managing daily expenses exceeding €15,000• Ensured high levels of customer satisfaction through proactive communication and problem-solving• Designed and created onboarding videos for new clients

Nepal

• Managed and trained 15 on-site volunteers to assist and follow-up projects for over 50 beneficiaries• Designed microfinance strategies and organised training on social business development, climate change, and women's rights• Collaborated with local NGOs and authorities• Drafted financial and activity reports

London, United Kingdom

• Drafted weekly reports on legal advisory for Sony, Harman and Action Against Hunger UK• Led presentations on the impact of Brexit on legal procedures• Conducted analysis of regional and international legal developments

Paris Area, France

• Organised and led professional training events for women• Researched and drafted FAQs according to regulations• Translated all official, legal, and internal and external communications

The Hague, Netherlands

• Conducted comprehensive legal research and analysis on international criminal law and related legal issues• Assisted in the preparation of legal documents, including motions, briefs, and memoranda• Supported the Prosecutor in the prosecution of Bosnian Serb official Ratko Mladić by reviewing case files, evidence, and witness statements• Preparation of reports of the weekly Prosecutor's meetings

Master Of Laws (Llm), International Law

Bachelor Of Laws (Llb), Law