Alice Gatignol Email & Phone Number

Paris, Île-de-France, France

• Established and led the Care department from scratch in a startup environment growing from 500 000 to 5 million users
• Built and managed a team of 6 customer support professionals across 4 countries
• Developed and standardised operational procedures, including customer service protocols, escalation pathways, and service level agreement (SLAs), ensuring efficient and effective resolution of customer issues
• Implemented and monitored a CRM, a chatbot, contact forms and FAQs to enhance overall customer satisfaction metrics
• Collaborated with other departments to integrate customer feedback into all strategies, aiming for the best customer experience

Paris, Île-de-France, France

Région De Versailles, France

• Provided reception and legal support for refugees and asylum seekers, involving extensive research and continuous training; 20-30 files treated per day
• Developed and implemented an information database to modernize and enhance internal communication within regional teams
• Fostered relationships with local social actors to offer non-legal aid and support services

Région De Paris, France

• Managed relationships and accounts for professionals from over 200 companies
• Oversaw operations and travel expenses, ensuring efficient and cost-effective solutions
• Provided dedicated support and acted as a primary point of contact for clients, handling inquiries via phone, email, and chat
• Coordinated and organized client business trips, managing daily expenses exceeding €15,000
• Ensured high levels of customer satisfaction through proactive communication and problem-solving
• Designed and created onboarding videos for new clients

Nepal

• Managed and trained 15 on-site volunteers to assist and follow-up projects for over 50 beneficiaries
• Designed microfinance strategies and organised training on social business development, climate change, and women's rights
• Collaborated with local NGOs and authorities
• Drafted financial and activity reports

London, United Kingdom

• Drafted weekly reports on legal advisory for Sony, Harman and Action Against Hunger UK
• Led presentations on the impact of Brexit on legal procedures
• Conducted analysis of regional and international legal developments

Paris Area, France

• Organised and led professional training events for women
• Researched and drafted FAQs according to regulations
• Translated all official, legal, and internal and external communications

The Hague, Netherlands

• Conducted comprehensive legal research and analysis on international criminal law and related legal issues
• Assisted in the preparation of legal documents, including motions, briefs, and memoranda
• Supported the Prosecutor in the prosecution of Bosnian Serb official Ratko Mladić by reviewing case files, evidence, and witness statements
• Preparation of reports of the weekly Prosecutor's meetings

Master Of Laws (Llm), International Law

Bachelor Of Laws (Llb), Law