I am customer-focused and experienced as a sales executive, customer care representative, and account coordinator with the proven ability to work towards and consistently exceed targets. I can commit to the delivery of high service standards, identifying the chance to generate new revenue with, handling complaints, and solving problems. I demonstrate exceptional communication and relationship-building skills.
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Specialist Tour Coordinator Bnx And UkKuoni Tumlare Jun 2022 - Dec 2023Amsterdam, North Holland, Netherlands• Project management end-to-end (including quotation support & optimization). • Manage and operate specialist tours, including itinerary and revenue checks. • Join and lead Inspections & Client meetings, Upselling extra services and products. • Technical visit request handling, and building/maintaining internal database of projects and contacts. • Onsite support for key MICE groups, upselling additional services and products. • Source high end/niche… Show more • Project management end-to-end (including quotation support & optimization). • Manage and operate specialist tours, including itinerary and revenue checks. • Join and lead Inspections & Client meetings, Upselling extra services and products. • Technical visit request handling, and building/maintaining internal database of projects and contacts. • Onsite support for key MICE groups, upselling additional services and products. • Source high end/niche products, negotiate & collect rebates and commissions. • To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients. • Handle contract loading on the relevant operating systems. • Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organisation. • Investigate and resolve service complaints. • Deliver on teams agreed SLAs. • Pre/Post season analysis and recommendations (coordinated with Procurement). Show less -
Sales ExecutiveTourism Group International Apr 2019 - Jul 2020Amsterdam, North Holland, NetherlandsResponsibilities:Generating revenue with great customer service. Meet or exceed sales targets and product objectives.Giving sales presentation to arrange of prospective clients.Coordinating sales efforts with marketing programs and promotions.Obtaining payment and issuing invoices for the clients. -
Duty ManagerHotel The Crown Amsterdam Jun 2017 - Mar 2019Amsterdam Area, NetherlandsResponsibilities:Organizing check-in and check-out for over a thousand customers per year of various nationalities.Maintaining bookings and inquiries all routs and answering e-mails. Assisting guests with their questions and concerns.Analyze and report rates for insight into opportunities and future revenue.Increasing turnover through the acquisition of new suppliers.
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Travel CoordinatorDallas Travel Jan 2016 - Dec 2016Sharm El SheikhResponsibilities:Support corporate as well as small group travel reservations.Identify most suitable as well as the best quality service with reasonable possible rates.Confirm reservations, distributes tickets along with confirmations to the traveler.Meet and assist clients at the airport to escorts group to the hotel and assists with check-in procedure.Deliver a welcome presentation to customers from different Arabs countries with achieving sales targets in one hour after… Show more Responsibilities:Support corporate as well as small group travel reservations.Identify most suitable as well as the best quality service with reasonable possible rates.Confirm reservations, distributes tickets along with confirmations to the traveler.Meet and assist clients at the airport to escorts group to the hotel and assists with check-in procedure.Deliver a welcome presentation to customers from different Arabs countries with achieving sales targets in one hour after they arrived.Developed program itineraries depending on the needs of clients.Promoted and pushed the sales of tours and programs.Coordinate, supervise, and implement every aspect of arrangements and executives for the programs. Reconfirm bus transportation and announce details for the following day’s activities.Resolve organization travel-related technical conflicts.Perform with the travel agency to verify travel details and arrange reservations using existing flight schedules as well as internet resources.Liquidate all sales monies after the supplier’s payment done and bills collected with each flight spared as requested by the company.Administer and reconcile all processes and manage invoices and journal vouchers.Manage all account receivables and maintain records of all accounts and prepare reports.Analyze all process charges and billing system and develop cost studies for same. Show less -
Holiday RepresentativeHotels4U.Com Jul 2010 - Nov 2016Sharm El Sheikh, South Sinai, EgyptResponsibilities:Effectively respond to all customers' needs and queries in the destination.Deliver welcome introductions to customers after they arrive in the resort with the objective of providing customers with practical and interesting information in accordance with the company guidelines.Actively sell trips and events in order to achieve the sales target.Monitor health and safety standards in the destination and escalate any issues.Accurately complete weekly paperwork… Show more Responsibilities:Effectively respond to all customers' needs and queries in the destination.Deliver welcome introductions to customers after they arrive in the resort with the objective of providing customers with practical and interesting information in accordance with the company guidelines.Actively sell trips and events in order to achieve the sales target.Monitor health and safety standards in the destination and escalate any issues.Accurately complete weekly paperwork in accordance with the company standards.Regularly visit all allocated resorts as appropriate to visit customers.Establish a friendly, respectful relationship with all hotel staff, suppliers, and airport officials.Weekly liquidation for all sales income.Escalate all issues and incidents to the senior management team in destination. Show less -
Excursions/Reservations ManagerM.T.S Master Travel Service Mar 2008 - Jun 2010Sharm El ShiekhResponsibilities:Receiving bookings from tour-operators/representatives via voucher, telephone, or e-mail.Scheduling excursions into the computer system.Organizing accurate excursion programs from A to Z.Handling reservations for Cairo and Luxor flight-seats direct with flight companies. Processing and valid weekly invoices.Preparing monthly reports available 24 hours for solving problems.
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Tour LeaderM.T.S Master Travel Service Company Sep 2007 - Mar 2008Sharm El Sheikh,Responsibilities:Meet and assist clients at the airport, and escort them to their resort.Arrange check-in at the resort.Managing excursions as tour leader according to programs which provide by the company.Attend monthly meetings.
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Tour LeaderKuoni Travel Uk, Traveline Company May 2007 - Sep 2007Cairo, EgyptResponsibilities:Meet and assist clients at the airport, and escort them to hotels.Give them a brief presentation about Cairo.Managing excursions as tour leader according to programs which provide by the companySending reservations via faxes and e-mails.Managing incident reporting.Attend weekly meetings.
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An Assistant Delivery ManagerAmericana Company, Pizza Hut. Oct 2004 - Apr 2006CairoOversee/manage the delivery function.Organize orders to be delivered according to the service time.Achieve the best customer satisfaction service time targets in 2005.Optimize cost on scooters maintenance.
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Assistant AccountantTamimy Company Mar 2003 - Jun 2004CairoResponsibilities and duties:Processing and chase receipts for sales invoices.Organizing and maintaining accurate company accounting records.Responsible for journal preparation for bank, accruals, salary, etc. Analyzing financial data and preparing financial statements and accounting information and reports.
Ali A. Education Details
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Ain Shams UniversityGood // -
American Training Center Amideast And Computer Center New Horizons CairoBasic Business Skills Acquisition (Bbsa)
Frequently Asked Questions about Ali A.
What is Ali A.'s role at the current company?
Ali A.'s current role is Specialist Tour Coordinator BNX and UK.
What schools did Ali A. attend?
Ali A. attended Ain Shams University, American Training Center Amideast And Computer Center New Horizons Cairo.
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