Ali Al-Saedi Email & Phone Number

Canada

• Served as the first point of contact for enterprise-level clients requiring technical assistance with Benevity’ssoftware, including troubleshooting, configuration issues, and feature optimization.
• Guided clients through complex technical set-ups, ensuring a seamless integration of Benevity’s products intotheir systems and processes.
• Conducted in-depth analysis of client issues to identify root causes and work collaboratively with internal teams to develop and implement effective solutions.
• Offered proactive advice and insights on system configurations and enhancements to improve client program outcomes and operational efficiency.
• Maintained detailed documentation of client interactions, technical issues, and resolved solutions, contributing to the knowledge base for future support.
• Interfaced with the product development team, providing feedback from clients to help shape future product features and functionality that address client needs.

Toronto, Ontario, Canada

• Served as primary support to troubleshoot software issues between clients and Jonas web products.
• Managed release notes and announcements distribution to keep clients informed of features and issues.
• Handled written and verbal communication between the company and clients.
• Collaborated with cross functional departments to escalate and expedite resolutions and issues.

Toronto, Ontario, Canada

• Assisted and manage scheduling customers appointments to ensure an efficient process for customers and technicians.
• Managed customers support calls, and resolve certain customers issues and escalate to appropriate departments support.
• Worked within the call center environment making outbound calls and receiving inbound calls to help clients resolve their issues or creating appointments or reservations for them.

Toronto, Ontario, Canada

• Designed and built two websites for neighborhood communities planning tables, The Jane & Finch planning table and the York University Heights planning table.
• Collected requirements from residents of the neighborhood and ensured the design resolve the requirements.
• Documented my work and websites maintenance and extension process. Assisted in maintaining simple IT infrastructure in the department including configuring computers, printers and routers.

• Extracted raw data from RISE databases, modeled and compared the data with ProGress databases, and changed the format of the data for further operations.
• Implemented protection monitoring tool (PMT) report using Microsoft excel (VLOOKUP, pivot tables, if statements, tables and other excel equations) and Microsoft access quires.

• UNHCR focal point for refugee camps. Coordinated communication between different UN, NGO, and INGO agencies to deliver assistance to refugees.
• Organized multiple events for the UN including Worlds Refugee Day, International Women Day, 16 Days of Activism that included about 20,000 participants.

• Operated UNHCR hotline and managed emergency calls.
• Managed services and staff complaints in UNHCR and partners’ agencies.

Diploma, Computer Science

Bachelor Of Science - Bs, Computer Software Engineering