Lead and manage the day-to-day operations at Cloud Data LLC.Supervise and support a team of 5 coordinators responsible for managing customer cases and coordinating field verification activities.Oversee a team of 20 field verification officers spread across all 7 emirates of the UAE, ensuring timely and accurate execution of customer visits and risk analysis.Develop and implement operational strategies to optimize efficiency, quality, and customer satisfaction.Collaborate closely with banks to understand their requirements and ensure seamless coordination of verification processes.Review and analyze field verification reports to assess customer authenticity and mitigate fraud risks.Ensure compliance with regulatory requirements and company policies throughout the verification process.Provide guidance, training, and support to coordinators and field verification officers to enhance performance and productivity.Implement process improvements and technology enhancements to streamline operations and increase effectiveness.Prepare regular reports and performance metrics to track operational KPIs and identify areas for improvement.

Led and managed a team of sales representatives, providing guidance, coaching, and support to help them achieve individual and team targets.Developed and implemented sales strategies that drove revenue growth and expanded market share.Monitored sales performance metrics, analyzed data, and identified areas for improvement to optimize team performance.Conducted regular performance reviews and provided constructive feedback to team members, fostering professional development and accountability.Trained new team members on product knowledge, sales techniques, and company policies to ensure consistency and alignment with organizational goals.Collaborated cross-functionally with other departments to ensure seamless coordination and alignment of sales efforts with organizational objectives.Fostered a positive and collaborative team culture that promoted accountability, professionalism, and continuous improvement.Stayed informed about industry trends, market conditions, and competitor activities to identify opportunities and threats, enabling proactive strategic adjustments.

Conducted outbound calls to existing customers of ADIB to promote and sell Balance Transfer and Easy Cash services.Achieved monthly sales targets by effectively pitching products and overcoming objections.Exceeded quality targets by maintaining high standards of customer service and compliance with company policies and regulations.Utilized persuasive selling techniques to maximize conversion rates and drive revenue growth.Built rapport with customers to understand their needs and recommend tailored solutions.Managed customer objections and addressed concerns to close sales and achieve targets consistently.Collaborated with team members and supervisors to share best practices and strategies for success.Maintained accurate records of sales activities and customer interactions in the company's CRM system.Participated in ongoing training sessions to enhance product knowledge, sales skills, and compliance awareness.

Conducted outbound calls to existing customers of HSBC bank to promote and sell Balance Transfer and Easy Cash services.Achieved monthly sales targets by effectively pitching products and overcoming objections.Exceeded quality targets by maintaining high standards of customer service and compliance with company policies and regulations.Utilized persuasive selling techniques to maximize conversion rates and drive revenue growth.Built rapport with customers to understand their needs and recommend tailored solutions.Managed customer objections and addressed concerns to close sales and achieve targets consistently.Collaborated with team members and supervisors to share best practices and strategies for success.Maintained accurate records of sales activities and customer interactions in the company's CRM system.Participated in ongoing training sessions to enhance product knowledge, sales skills, and compliance awareness.