Ali Arshad Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Created efficient logistical processes leading to acceleration of inbound and outbound operations.Supervised 30+ employees ensuring adherence to warehouse regulations and safety standards.Implemented an inventory management system, resulting in reduction of misplaced items.Arranging RTO and RMA for clients in Riyadh, 5 major and 5 minor cities.Re-dispatch shipments upon the request from clients, customer service and all hubs.Controlling lead time as per the SLA.Designing & implementing easy and necessary IT modifications for processing the shipments.Implemented inventory procedures, observing gaps requested from the clients.QA/QC of the shipments for the RTN process as per SLA.Modifying work flow to increase employee’s efficiency to deliver the project on time.Resolving customer service issues with 100% fulfilment.Designing & implementing warehouse operations for the fulfilment of shipments.

Riyadh, Saudi Arabia

Receiving shipments in the system from the client (Bank Project) and sort accordingly.Dispatch shipments to the last mile team for final delivery and through 3PL (Dhl, Shipa, Imile).Monitor performance levels and quality control of 3PL as per agreed SLA.Follow up with, from the clients and customers.Arranging RTO for the clients as per agreed SLA.Monitored project timeliness to avoid delays.Improved work-flow efficiency with structured planning and coordination of tasks.Delegated tasks among team members effectively, promoting productivity.

Riyadh, Saudi Arabia

Schedule deliveries and pickups with different logistic companies (SMSA, Aramex, DHL, Ups, FedEx).Monitor performance levels and quality control of 3PL as per agreed SLA.Analysing received quotations from different logistic companies and planning cost-efficient strategy.Coordinating with partners & clients to understand product requirements and budget.Coordinated with procurement team to ensure seamless supply-chain operations.Improved efficiency by establishing effective communication channels within the logistics department.Monitored transport costs to maintain budgetary compliance.

Riyadh, Saudi Arabia

Worked as a Project Supervisor for Bank Projects (Saudi Investment bank and Al-Inma Bank)Led and supervised workforce of 40+ staffs across Riyadh and other major cities for both projects (including data clerks, labor & drivers etc.).Managed employees by assigning their daily, weekly & monthly tasks.Support clients/ customers with follow ups on delivery / pickup by tracking their shipments through different mediums i.e. emails, calls (SMSA operations / customer service), online and through SMSA’s platform.Utilizing outstanding interpersonal skills for communicating with co-workers, branch staff and external vendors.Conducted research on the local market, competition, and customer needs.Maintained manpower hiring requirements as per work-load requirements.Participating in development of new products, programs and promotions.Responding to inquiries regarding shipments, rates, policies and procedures.Managed relationship with customers to ensure proper support program & compliance.Daily coordination with SMSA Warehouse/ Hub team for maintaining operations work flow efficiently.Coordinated tasks, resulting in improved work flow and increased productivity.

Riyadh, Saudi Arabia

Worked as Sr. Clerk Officer for the bank project. (Samba)Reporting to SMSA and Bank Management.Training to newly joined staff(s) in the project.Maintaining shipments (Departments to Departments, Departments to Branches, Branches to Departments and Branches to Branches {Riyadh branches and Outside Riyadh Branches} by proper receiving& dispatching procedures through FedEx/ SMSA application.Support clients/ customers with follow ups on delivery / pickup by tracking their shipments through different mediums i.e. emails, calls (SMSA operations / customer service), online and through SMSA’s platform.Schedule deliveries and pickups with different logistic companies (SMSA, Aramex, DHL, Ups, FedEx)

Riyadh, Saudi Arabia

Highlights:• Reporting to CEO about daily updates as requested• Scheduling meetings• Follow-up with supplier• Data entry• Files management Maintaining e-mails and phone calls