Ali Awan

Ali Awan Email and Phone Number

Search Engine Optimization Specialist @ Al-Futtaim
Dubai, AE
Ali Awan's Location
United Arab Emirates, United Arab Emirates
Ali Awan's Contact Details

Ali Awan work email

Ali Awan personal email

n/a
About Ali Awan

An experienced customer experience specialist looking to use my competence in this area and integrating with my customer acquisition skills, client servicing skills and knowledge of consumer behavior to aid in achieving my goals and objectives.

Ali Awan's Current Company Details
Al-Futtaim

Al-Futtaim

View
Search Engine Optimization Specialist
Dubai, AE
Ali Awan Work Experience Details
  • Al-Futtaim
    Search Engine Optimization Specialist
    Al-Futtaim
    Dubai, Ae
  • Al-Futtaim
    Search Engine Optimization Specialist
    Al-Futtaim Dec 2023 - Present
    Dubai, United Arab Emirates
  • Al-Futtaim
    Customer Support Team Lead
    Al-Futtaim May 2020 - Present
    Dubai, United Arab Emirates
    • Handling customer service for Retail brands such as ACE, Toys R Us, Marks and Spencer, Kiabi, Al Futtaim Watches & Jewellery etc.• Managing five customer service representatives in the retail contact center - analyzing daily productivity reports and implementing changes to improve efficiency and quality• Training of new recruit & upskilling of current employees for new processes• Generating weekly/monthly financial and usage reports using Power BI to facilitate cost allocation across brands
  • Al-Futtaim
    Customer Experience Specialist
    Al-Futtaim Jan 2022 - Dec 2023
    Dubai, United Arab Emirates
    o Supervisory Responsibilities:- Quality & NPS analysis to implement continuous improvement strategies with the end result to elevate NPS score - Reviewing VOC feedback and initiating improvements based on gaps in processeso Report Generating:- Generating weekly/monthly reports of customer interactions to highlight trends / forecast volumes ensuring smooth process flow
  • Al-Futtaim
    Customer Support Specialist
    Al-Futtaim Jan 2015 - May 2020
    Dubai
    • Part of the launching team for the E-Commerce platform in Al-Futtaim in November 2015 (ACE, PLUGINS and Marks & Spencer)• Handling customer queries and resolving them on voice, email and social media channels• Providing training for colleagues in regards to newly established processes
  • Genuine Trading Company (Saif Zone)
    Sales Executive
    Genuine Trading Company (Saif Zone) May 2009 - Nov 2014
    Sharjah
    • Direct contact with customers, representing the company in a professional and competent manner, relaying expertise and strong points/advantages of products, convincing and negotiating with customers.• Building and managing relationships with existing customers to ensure flow of business, carefully understanding their needs with regular contact and effective communication and providing the best suitable solution. • Reporting periodically to the owner of the company regarding potential incoming business, progress towards target and plans of action in the future.• Creating quotation and performing effective follow up to customers’ demands and alterations to orders placed. • Maintaining accounts and efficiently co-ordinating with co-workers across different departments to establish an informative perspective on everyday activities within the company.

Ali Awan Skills

Social Media Marketing Customer Relationship Management Search Engine Optimization Customer Service Customer Acquisition Search Analysis Search Advertising Account Management Sales Operations Team Management Microsoft Office Teamwork Management Sales

Ali Awan Education Details

  • University Of Wollongong In Dubai
    University Of Wollongong In Dubai
    Marketing/Marketing Management, General
  • Arab Unity School
    Arab Unity School
    Business/Commerce, General

Frequently Asked Questions about Ali Awan

What company does Ali Awan work for?

Ali Awan works for Al-Futtaim

What is Ali Awan's role at the current company?

Ali Awan's current role is Search Engine Optimization Specialist.

What is Ali Awan's email address?

Ali Awan's email address is al****@****aim.com

What schools did Ali Awan attend?

Ali Awan attended University Of Wollongong In Dubai, Arab Unity School.

What skills is Ali Awan known for?

Ali Awan has skills like Social Media Marketing, Customer Relationship Management, Search Engine Optimization, Customer Service, Customer Acquisition, Search Analysis, Search Advertising, Account Management, Sales Operations, Team Management, Microsoft Office, Teamwork.

Not the Ali Awan you were looking for?

  • Ali Awan

    Projects Engineer | Beng Eee | Pmp Certified | Lv Switchgear Expert
    Dubai, United Arab Emirates
  • Ali Awan

    Event Manager Gulf Car Festival
    United Arab Emirates
  • Ali Awan

    Senior Finance Officer At Ajman Holding
    United Arab Emirates
  • Ali Khalid Awan

    Supply Chain Lead Mena At Brf
    United Arab Emirates
    1
    gmail.com

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.