Ali Bertone Email & Phone Number

Watsonville, California, United States

Oversee direct reports managing their performance and leading monthly, quarterly and semi-annual check-ins and reviewsCreated e-learning training materials individually and collaboratively for existing and new customer service team membersHiring, onboarding and continued trainingSocial Media Support and Brand Reputation Management

Seattle, Washington, United States

Managed brand reputation, provided exceptional customer service and beauty advice through social media, live chat, phone calls and emailActed as a cross-functional liaison that shared vital customer feedback and insight with other departments such as Product Development, Marketing, Operations, Fulfillment and E-commerce.

Seattle, Washington, United States

Trained all consultants with skincare product application and usesEducated Staff about new and existing skincare brands and products increasing total skincare growth by 1% in 6 monthsWorked closely with department manager to monitor brand sales and stock levels of 36 brandsEnsured merchandising brand updates were completed accurately bi-weekly

San Francisco, California, United States

Assist clients with product selection and proper applicationMaintained extensive knowledge of skincare products and brandsWorked alongside skincare team ensuring efficient service and workflowProvided clients with excellent customer service skills

Esthetics

General Studies